G24 Final Notice Query

Scaresic

Hi guys, so I finally received another letter. This time from a debt collector. Again this went to my parents address which they forwarded on to me. So they obviously didn't change it to go to my girlfriend who was driving.

What would suggest I do? Email G24 again or this debt collector? Or just nothing?

They are still technically pursuing me when it wasn't me who was driving.

Cheers

Coupon-mad

Complain to the BPA. Email addy in post #6 of the NEWBIES sticky thread.

Scaresic

Cool, just had a look. Thanks for the address.

What should I say to them? Is there an official layout I should use just in case?

Hot_Bring

Any email format will do. Just explain that you as the RK have named the driver as per POFA 2012 and that G24 have still instigated debt collection against you. Point out that this is against POFA and the BPA CoP and that you want sanction points issued against them.

Custard_Pie

Hot_Bring wrote: »

Any email format will do. Just explain that you as the RK have named the driver as per POFA 2012 and that G24 have still instigated debt collection against you. Point out that this is against POFA and the BPA CoP and that you want sanction points issued against them.

Good luck with sanction points. G24 continued to chase me for money via multiple invoices despite acknowledging that my appeals were pending at PoPLA. I complained to BPA demanding sanctions. After all, if it was in reverse, neither would show me any sympathy. They put it down as a genuine process error and would not take further action.

In summary, BPA are totally pointless, like their santions fiasco.

Scaresic

Just to confirm what does RK stand for?

Scaresic

Registered Keeper. Sorry, rookie mistake!

Scaresic

I have composed the email. What are we hoping will happen off the back of this?

Coupon-mad

That the driver will be sent their own Notice to Driver (PCN) and then they can appeal; they've been denied that chance so far since this presumably was never a windscreen ticket. You'll know how to win at POPLA if you read the NEWBIES thread!

Scaresic

Hello everyone,

The BPA sent 3 or 4 emails to G24 to try and clear up the matter. In this time I recieved a total of 2 letters from G24 and 3 from CCS. None of which have been sent to the person who was driving the car. They were all sent to me at my old address. I have finally had the following reply from the BPA:

Thank you for your e mail concerning your PCN from G24.
I have received a comprehensive reply back from G24 which can be seen below in italics.
The procedure to appeal, as laid out in the PCN, is to write to the parking operator or use their online service within 28 days of the incident.
As you can see below they have no record of receiving an appeal from yourself including the date of 1st May.
Also they have confirmed no other contact has been made by their last paragraph.
It is always difficult when there is no available documentation to prove one way or the other.

“ Vehicle registration ******* was captured at our clients site Homebase, Swandon Way, Wandsworth, London, SW18 1EW on the 15th February 2014, entering at 08:28 and exiting at 11:41. The permitted free parking period of 180 minutes is advertised in prominent locations throughout the car park. The vehicle remained on site for a 193mins.

Following a manual review, a DVLA registered keeper request was made on the 20th February 2014, and a Parking Charge was issued on the 23rd February 2014. As no appeal was made by the motorist a Final Notice was issued on the 20th April 2014, and finally passed onto our debt collection agency on the 26th June 2014.

To date we have not received any form of appeal from the motorists. I attach both the Parking Charge and Final Notice sent to the motorists, the reverse of the Parking Charge Notice provides clear instructions on how to appeal, when an appeal is made electronically the appeal is automatically associated to the Parking Charge, appeals sent by letter are stamped with the date they are received and scanned on our systems. No appeals are associated to this Parking Charge.

A final verification is our internal audit logs, our systems hold records of any actions against a Parking Charge which include simply viewing the Parking Charge, prior to me viewing the Parking Charge today, I can confirm that the case has never been viewed.”


Unfortunately, in this instance, it appears the parking operator has abided by the code of practice, however, if you do have
any other evidence to supply then we will obviously take this into consideration and re open the case.

So what are the next steps on this?