New First Utility Customer

[Deleted User]

I was a bit nervous about switching from EDF as I have been with them for a few years and have been happy with the service and in light of negative comments about FU.

But, I am a low user so paying the fixed daily charges with EDF was getting a bit silly.

I made my first phone call to FU customer services as I had a couple of issues with logging in online and I was pleasantly surprised! The advisor sorted me out very quickly and confirmed everything is on track for the switch. My direct debit is set at £50 for dual fuel based on the annual consumption figures I gave them. This will probably come down a bit more as I am now using a woodburner.

So far so good!

[Deleted User]

Well done in getting through, I spoke to a F.U. customer last week whos been on the phone many times to customer services and failed, he said he was 61 st in the queue at the last attempt !

yasmup

Missu wrote: »

I was a bit nervous about switching from EDF as I have been with them for a few years and have been happy with the service and in light of negative comments about FU.

But, I am a low user so paying the fixed daily charges with EDF was getting a bit silly.

I made my first phone call to FU customer services as I had a couple of issues with logging in online and I was pleasantly surprised! The advisor sorted me out very quickly and confirmed everything is on track for the switch. My direct debit is set at £50 for dual fuel based on the annual consumption figures I gave them. This will probably come down a bit more as I am now using a woodburner.

So far so good!

Don't worry about the negative comments you see on this forum.

If you were to take account of all the negative comments one person or another has posted, there wouldn't be an energy provider you could use.

Take a look at all the negative comments about EDF for example, yet you were not bothered by all the years of supply they have given you.

As you say, you only switched eventually because you could get a better price elsewhere.

As this is a moneysaving website, what better way is there to choose a supplier?

millie

I too was concerned after reading the negative comments on here but went ahead anyway, I had no problems at all and it was all completed within a month. I did need to call them a few weeks ago and was number 14 in the queue, think it was about 25 minutes I waited but was kept informed as to my place in the queue regularly. I would say mine has been a positive experience so far,

[Deleted User]

millie wrote: »

I too was concerned after reading the negative comments on here but went ahead anyway, I had no problems at all and it was all completed within a month. I did need to call them a few weeks ago and was number 14 in the queue, think it was about 25 minutes I waited but was kept informed as to my place in the queue regularly. I would say mine has been a positive experience so far,

Positive ! a 25 minute wait ! . You only have one life, hanging on a phone for 25 minutes is pretty poor by any ones standards

[Deleted User]

I got straight through when I rang. Since then I've used the app to make changes to my direct debit. I'm well happy :-)

millie

sacsquacco wrote: »

Positive ! a 25 minute wait ! . You only have one life, hanging on a phone for 25 minutes is pretty poor by any ones standards

I had to ring EDF right after speaking to First Utility as it was them who were holding things up, and I was in the queue for 15 minutes to them with no clue how long I would have to wait as they just played music without telling you your queue position.

First Utility have obviously recruited more staff now.

[Deleted User]

An update on my switch to First Utility- the switch date was the 7th and I already have my final bill from EDF and direct debit set up for the correct amount with FU. It's looking as though it will go through smoothly so what was I worried about?

jimkenyon

I would say that all the negative comments are based on peoples experiences. My latest example is that First Utility raised an estimated bill on the 7th May despite the fact that they had been given meter readings on the 30th April, despite the fact that they had been told that the property was empty with minimal energy consumption, despite the fact that the tenency changed on the 30th April.

Tried contacting them. Wait on phone for one hour - nobody answered, they don't reply to emails (I'm still waiting)

Best of luck to those that think they are great. No way will I switch to them in my new home - I don't need the hassle.

[Deleted User]

jimkenyon wrote: »

I would say that all the negative comments are based on peoples experiences. My latest example is that First Utility raised an estimated bill on the 7th May despite the fact that they had been given meter readings on the 30th April, despite the fact that they had been told that the property was empty with minimal energy consumption, despite the fact that the tenency changed on the 30th April.

Tried contacting them. Wait on phone for one hour - nobody answered, they don't reply to emails (I'm still waiting)

Best of luck to those that think they are great. No way will I switch to them in my new home - I don't need the hassle.

Well all of my experience with FU has been very positive so far. The next thing will be my first months bill so I will update when I see how that goes.

Apathy

jimkenyon wrote: »

I would say that all the negative comments are based on peoples experiences. My latest example is that First Utility raised an estimated bill on the 7th May despite the fact that they had been given meter readings on the 30th April, despite the fact that they had been told that the property was empty with minimal energy consumption, despite the fact that the tenency changed on the 30th April.

Tried contacting them. Wait on phone for one hour - nobody answered, they don't reply to emails (I'm still waiting)

Best of luck to those that think they are great. No way will I switch to them in my new home - I don't need the hassle.

I had the same problem on a number of readings. clearly updated the meters readings yet they use estimates!. whats the point then?