I tried to claim from GE/Debenhams and now they want £10

edited 30 November -1 at 1:00AM in Reclaim Bank & Credit Card Charges
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JillCo19JillCo19 Forumite
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edited 30 November -1 at 1:00AM in Reclaim Bank & Credit Card Charges
I used the standard forms from MSE as I found an old Debenhams store card that had PPI on it. I received a standard form back with a box ticked for 'You have not attached the £10 fee (per request) for a Data Subject Access Request'. Is this normal? I thought you could check for free?

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  • dunstonhdunstonh Forumite
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    These "standard" forms you mention seems to be the wrong one. It looks like you have requested a data subject access request which costs £10.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • roonaldoroonaldo Forumite
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    Its £10, its all over this website that its £10.
  • [Deleted User][Deleted User] Forumite
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    JillCo19 wrote: »
    Is this normal? I thought you could check for free?
    You can ask the simple question, "Did I have PPI?" and get a straight answer if it's available-usually by telephone.

    However, if you want to know exactly what the Bank have kept on file for you then you send a Subject Access Request (SAR) letter which costs £10.
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