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Avoid Amazon's online return process

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Comments

  • iAMaLONDONER
    iAMaLONDONER Posts: 1,669 Forumite
    ThumbRemote wrote: »
    Yes. They print off a receipt with it on.

    Many thanks!
  • OlliesDad
    OlliesDad Posts: 1,825 Forumite
    iAMaLONDONER wrote: »
    Do you get a receipt/tracking number when you hand the item to the staff at the Collect + shop?

    Yes, you get a print out from the terminal.
    iAMaLONDONER wrote: »
    Btw is returning via Amazon locker cheaper than using Collect +?

    There is no charge for either service.
  • deanos
    deanos Posts: 11,241 Forumite
    Part of the Furniture 10,000 Posts Uniform Washer
    I had a chair mat delivered damaged last week, quite large 900x1200 , went online and was only offered self return with i think it was £3.30 towards postage, there was no option to book a courier or label , anyhoo fired off an email to amazon and they collected next day :)
  • Morglin
    Morglin Posts: 15,925 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    I have always found Amazon to give excellent customer service, and, no, I don't work for them!

    Love that they deliver on Sundays now as well!

    Lin :)
    You can tell a lot about a woman by her hands..........for instance, if they are placed around your throat, she's probably slightly upset. ;)
  • ThumbRemote
    ThumbRemote Posts: 4,752 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    deanos wrote: »
    I had a chair mat delivered damaged last week, quite large 900x1200 , went online and was only offered self return with i think it was £3.30 towards postage, there was no option to book a courier or label , anyhoo fired off an email to amazon and they collected next day :)

    That's a bit naughty of them to not offer correct options for returning products in the first instance. I would have expected better from Amazon.

    I wonder how many people end up paying something towards returns because they aren't clued up on their rights, and just go with the only option they are presented.
  • iAMaLONDONER
    iAMaLONDONER Posts: 1,669 Forumite
    OlliesDad wrote: »
    There is no charge for either service.

    Not quite right as they deducted £3.99 from my refund amount for using a Collect + store
  • geerex
    geerex Posts: 785 Forumite
    iAMaLONDONER wrote: »
    Not quite right as they deducted £3.99 from my refund amount for using a Collect + store

    Don't be silly.
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    iAMaLONDONER wrote: »
    Not quite right as they deducted £3.99 from my refund amount for using a Collect + store
    Was there any thing wrong with the goods?
    Or had you just decided you didn't want them?
  • iAMaLONDONER
    iAMaLONDONER Posts: 1,669 Forumite
    edited 15 May 2014 at 1:22PM
    wealdroam wrote: »
    Was there any thing wrong with the goods?
    Or had you just decided you didn't want them?

    The latter as I purchased my product elsewhere at a cheaper price.

    My saving of £90 greatly outweighed the return fee!
  • LilElvis
    LilElvis Posts: 5,835 Forumite
    Sixth Anniversary 1,000 Posts Name Dropper
    iAMaLONDONER wrote: »
    The latter as I purchased my product elsewhere at a cheaper price.

    My saving of £90 greatly outweighed the return fee!

    The charge was correct then. The return is only free if the item is faulty. For change of mind the seller must refund the price plus the original postage with the buyer bearing the cost of the return.

    As you said, this amount was negligible compared to the saving you made by purchasing elsewhere.
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