Avoid Amazon's online return process

rosiepup2000

Strange that you are purporting to quote something that I didn't actually say.

soolin

I've always been offered Collect + with the option of returning it via the shop- very convenient.

honeybean

Same here always found amazon great their customer services has always been great, so hassle free,other company's could learn a bit from them. Always offered collect plus or label is printed no probs ,happy days.

shaun_from_Africa

Sounds like great service to me!

I have to add in the 10+ years of using Amazon I have only ever had good-excellent customer service

i find Amazon in the main outstanding .

Same here always found amazon great their customer services has always been great,

So many Amazon employees on one forum!








Sorry. I just wanted to get that in before someone who actually meant it brought it up.

emmbrook

I've returned a few times using DPD who provide one hour time slots. Admittedly we can make sure someone is in which I know isn't an option for everyone, but we've also been offered Collect +. Always gone smoothly other than the time Amazon received two items back but only registered one and tried to charge me for the replacement. Sorted out with one call.


Amazon aren't perfect but they are a lot better than many large companies in sorting things out.

lucy03

rosiepup2000 wrote: »

Breaches of the Sale of Goods Act in this transaction:

1. The item did not match the description - it was stated to be in good condition and it wasn't - it was broken.
2. The item wasn't of satisfactory quality
3. It was not fit for purpose
4. I was asked to pay part of the return postage costs when these should have been paid wholly by Amazon
5. The alternative method of return by Amazon's nominated collection service has caused me great inconvenience namely having to use a day's annual leave.

IMO Amazon have shown excellent customer service. They've said they'll pick it up, they've said they'll contribute to another form of despatch if that was preferable to you (which was clearly just a standard option in case it was convenient for the customer) and when queried they've said that they'll offer (or would have offered if asked) more options as the prior two weren't convenient for you.

I've only ever returned one item and I left it at the shop down the road after requesting this. I can't recall any other retailer having so many options available to customers.

Browntoa

used amazon lockers for returns , no problem at all , free and money returned within a couple of days

Money_Saver

rosiepup2000 wrote: »

If anyone needs to return a faulty item, don't use Amazon's online returns process, which in my case offered me only two options - either to return via Amazon's nominated collections service, or to send it back by any method I chose, but Amazon would only pay up to £3.30 towards the postage etc.


This is clearly designed to shift the expense and inconvenience of returns away from Amazon and onto the customer.


Instead, go into the online live chat in Amazon's customer services section (follow the 'contact us' links at the bottom of the website) and request a pre-paid returns label. In that way you can send it back by whatever method is convenient to you, and at Amazon's expense.


In my case I bought a light fitting which was broken when it arrived. I went through the online returns process and got the two options as above. The light was big and heavy and would have cost a lot more than £3.30 to send back. The collections service is highly inconvenient to anyone who works full time - no Saturday/evening collections, a very limited choice of days and no time slots, they won't collect from another address and someone must be at home for the collection. I had to take a day off work just for this and have had to wait in for hours for the collection!


Went into the chat to complain and I was immediately offered other options including the pre-paid returns label, keep the item and get a partial refund or have it collected by another collection service at a date/time convenient to me. Too late to be of any help to me, and no reason given why these options can't be offered during the online process, but may help anyone else who needs to return something.

I recently had cause to return a faulty item to amazon and I couldn't of asked for a swifter service.

They offered me a collect+ shop which I could take it to, or I could have it collected by a courier.

I opted for a courier collection, only as the collect+ shop was on a busy road and parking was an issue.

Couldn't fault them really.

iAMaLONDONER

soolin wrote: »

I've always been offered Collect + with the option of returning it via the shop- very convenient.

Do you get a receipt/tracking number when you hand the item to the staff at the Collect + shop?

Btw is returning via Amazon locker cheaper than using Collect +?

ThumbRemote

iAMaLONDONER wrote: »

Do you get a receipt/tracking number when you hand the item to the staff at the Collect + shop?

Yes. They print off a receipt with it on.