Been with Sky for 18 years, time for a change

mda99das

I used to be a BE internet customer, until 2 weeks ago, sky bought them out.

Line rental is with BT @ £15 / month
Sky 16MB Internet is £17.50 / month
We also have 3 sky boxes
1 has a 2 TB hard drive HD
1 has a 1TB hard drive HD
and the other is a sky plus box.
We have 2 multiroom and HD subscriptions and sky sports, movies and variety pack,
we have sky go, and catch up.
The sky comes to £90 / month

What I was looking for was something including fibre broadband 50MB and line rental thrown in for £85 / month

Been on the phone and virgin to something similar but the only offer the standard v box for free for the 2 additional rooms.
Also Virgin on demand / go, don't allow you to watch sky sports and some other sky channels live!

I spoke to a useless customer service assistant and I was so angry that after being a loyal customer they were offering what new customers could get, I have gone and cancelled it.

Did I make the right move, what packages do you think I could get.
Thanks

DJBenson

mda99das wrote: »

I spoke to a useless customer service assistant and I was so angry that after being a loyal customer they were offering what new customers could get, I have gone and cancelled it.

That's your first mistake - no point getting :mad: as you'll get nowhere. Remember, you aren't entitled to a discount, you are getting the services you pay for.

Based on my recent success (60% discount on full TV for 12 months, including HD and MR) - here's what'll happen;

Within 2-3 days they'll ring you and offer you somewhere between 10 and 30% discount for staying. Don't budge!!

Wait until your TV service is due to end then the good offers will start to flow. On the day my TV service was due to end (note: I didn't actually lose TV service) I had a 50% offer in my Sky account - that wasn't good enough for me :rotfl:

I then started an online chat with the "win back" team and managed to get a 60% discount on my entire package, meaning I'm paying £40.30 for 12 months, £2/month less than the MSE deal last year, and no contract.

Stick with it, and aim high, but be polite and don't demand/expect a discount as they'll just stand their ground.

[Deleted User]

DJBenson wrote: »

That's your first mistake - no point getting :mad: as you'll get nowhere. Remember, you aren't entitled to a discount, you are getting the services you pay for.

Based on my recent success (60% discount on full TV for 12 months, including HD and MR) - here's what'll happen;

Within 2-3 days they'll ring you and offer you somewhere between 10 and 30% discount for staying. Don't budge!!

Wait until your TV service is due to end then the good offers will start to flow. On the day my TV service was due to end (note: I didn't actually lose TV service) I had a 50% offer in my Sky account - that wasn't good enough for me :rotfl:

I then started an online chat with the "win back" team and managed to get a 60% discount on my entire package, meaning I'm paying £40.30 for 12 months, £2/month less than the MSE deal last year, and no contract.

Stick with it, and aim high, but be polite and don't demand/expect a discount as they'll just stand their ground.

Good post, DJBenson, a very thorough summary of what the OP can do and expect over the next month. :T

macman

You did it the wrong way around. Ask to cancel first; that gets you put through to retentions, who are the only ones with the authority to offer the good deals. First tier CS can't do it.

DJBenson

macman wrote: »

You did it the wrong way around. Ask to cancel first; that gets you put through to retentions, who are the only ones with the authority to offer the good deals. First tier CS can't do it.

Retention deals are no longer "good" - you need to get to "win back" which means actually seeing your cancellation through (although a per my post, that doesn't always mean losing your services!)