Santander Unarranged Overdraft Fees

Danman

Hi,

I'm a bit confused with this.. Firstly My Account went over because of an authorization thing with Amazon Prime the day before money went into the account and i got someone to transfer me the minus amount in at around 6pm.

It went to minus 0.86p before 4pm and minus 1.86 at 4:16pm and back to 0.00 at 6pm, Money went into the account on Friday and i paid other things..Grand.

Today i've checked the account and incurred a " NON-STERLING PURCHASE FEE" (£1.25) and back into minus again..sighhhh and I won't be able to clear it via a transfer.. only go into the bank and deposit via them.

One person told me that with the Unarranged Overdraft you had £10-£12 overdraft before you incurred charges. (So i could be upto minus £10-12 without being charged and had to pay it off before the end of the month)

Now someone told me I have until 4pm to pay it off and that the £10-£12 is only so you don't incur an instant FEE for going over.

Can anyone explain whats what? I get no sense out of the customer service people i've spoke with

Do you have a Month to clear it if its minus £0-£12 overdrawn? or is it before 4pm? I'm confused

Just a normal Everyday Current Account..I have no overdraft apart from the Unarranged £12 thing.. They even told me i could never go overdrawn when setting up the account 8 years ago, something happened with xbox subscription and they refunded me the charge then last year i went over by £1 and they wouldn't refund it even though the only reason i set up the account in the first place was because i never wanted to go overdrawn and staff looked me in the eye and told me it wasn't possible. :mad:

[Deleted User]

I think you need to be managing your bank account much better than you are. If you are constantly skirting being overdrawn, then you shouldn't be purchasing from Amazon or X-Box until you have enough money to cover the cost.

Post your circumstances over at the Budgeting And bank Accounts Forum http://forums.moneysavingexpert.com/forumdisplay.php?f=20

It will always be possible for your account to be overdrawn if you try to purchase when you have insufficient funds in your account. If you are not careful, the Bank will start bouncing such purchase attempts and charge you a penalty for doing so.

Danman

4 times in 8 years is bad?

Xbox was their fault. They wouldn't let you cancel and the number they gave was a lucky dip if you ever got through, I emailed and said they would cancel it but they didn't.So i took all the money out of the account as i knew i would never get it back and the person at the bank told me i did the right thing (Whisper) and went and pleaded with her Manager and they agreed not to charge me.

Amazon Prime take the authorization fee a few days before they say you will be charged (Which i was going to cancel) Nowhere did i see anything about this.

I've never even heard of a NON-Sterling Fee not ever.

[Deleted User]

Post your circumstances over at the Budgeting And bank Accounts Forum http://forums.moneysavingexpert.com/forumdisplay.php?f=20

roonaldo

Danman wrote: »

Xbox was their fault. They wouldn't let you cancel

The Xbox live is a monthly subsciption payment if you chose to pay it that way, you can cancel it. I cancelled mine on the xbox live website.

I've never even heard of a NON-Sterling Fee not ever.

This is something to do with a overseas transaction or foreign currency on your account.

Aquamania

Danman wrote: »

Hi,

I'm a bit confused with this.. Firstly My Account went over because of an authorization thing with Amazon Prime the day before money went into the account and i got someone to transfer me the minus amount in at around 6pm.

It went to minus 0.86p before 4pm and minus 1.86 at 4:16pm and back to 0.00 at 6pm, Money went into the account on Friday and i paid other things..Grand.

Today i've checked the account and incurred a " NON-STERLING PURCHASE FEE" (£1.25) and back into minus again..sighhhh and I won't be able to clear it via a transfer.. only go into the bank and deposit via them.

One person told me that with the Unarranged Overdraft you had £10-£12 overdraft before you incurred charges. (So i could be upto minus £10-12 without being charged and had to pay it off before the end of the month)

Now someone told me I have until 4pm to pay it off and that the £10-£12 is only so you don't incur an instant FEE for going over.

Can anyone explain whats what? I get no sense out of the customer service people i've spoke with

Do you have a Month to clear it if its minus £0-£12 overdrawn? or is it before 4pm? I'm confused

Just a normal Everyday Current Account..I have no overdraft apart from the Unarranged £12 thing.. They even told me i could never go overdrawn when setting up the account 8 years ago, something happened with xbox subscription and they refunded me the charge then last year i went over by £1 and they wouldn't refund it even though the only reason i set up the account in the first place was because i never wanted to go overdrawn and staff looked me in the eye and told me it wasn't possible. :mad:

Correct (but your interpretation has but an extra restriction on that does not apply - there is no time frame in which to repay the money)
http://www.santander.co.uk/csgs/Satellite?cid=1210609213550&leng=en_GB&pagename=Abbeycom%2FPage%2FWC_ACOM_TemplateG

Banks computers sometimes apply the charge anyway. If that is the case, then contact the bank and ask for such fees to be removed. Follow the bank's complaint process if necessary.

stars78

I have just been charged £130 overdraft fees,because virgin media took an unexpected fee[was not informed of any date,had already paid fee a week earlier] assumed they would not take direct debit payment,but they did,so was paying for items because i thought their was money in my account.I explained about virgin to santander the reply was thats not our concern

dunstonh

stars78 wrote: »

I have just been charged £130 overdraft fees,because virgin media took an unexpected fee[was not informed of any date,had already paid fee a week earlier] assumed they would not take direct debit payment,but they did,so was paying for items because i thought their was money in my account.I explained about virgin to santander the reply was thats not our concern

If it was paid a week earlier by other means then Virgin would have no ability to prevent that direct debit from being requested as it would already have been in the system. Providers often submit monthly regular payments 10-14 days in advance.

If Virgin had previously notified you of the amount and date (and most of their payments would be regular monthly so that would be one notification at the start and then advance notice of any changes in amount) then they have done nothing wrong.

You should know what is in your account before you spend and not assume. Especially if you run it close to nil balance (typically anything under £500 means you should really be doing weekly reconciliation.

Nasqueron

stars - if it's the first time it's happened, write a nice polite (not aggressive / demanding) letter to their complaints team and ask them if they can give you a bit of leeway as it's the first time and if they can scrap or reduce the fees - they may well do it once for you as the customer service types usually have more sway than the first level types who follow call scripts and have no power in that area.

After that be more careful because you won't get another pass any time soon!