pin number 'wrong'

FireWyrm

Actually, it is easy to explain. You possibly didnt put the PIN in wrong, the error was incorrect and led you to believe that you had. The 'PIN incorrect' message is a default error and can happen for any number of reasons...If it cannot read the chip for instance.

reclusive46

FireWyrm wrote: »

If it cannot read the chip for instance.

Not sure about that one. If the chip can't be read, it'll say Chip error, reinsert card until after 3rd time when it'll just ask you to swipe the card and sign.

keyser666

Compensation? Really? !!!!!!

DebtFree14_2

Enterprise_1701C wrote: »

It happens, sometimes machines just mess up, although I would personally be keeping a close eye on my account to make sure the number wasn't taken and the card skimmed.

As for asking for compensation, I cringe every time this happens because we all pay for it in time, whether it be banks having to charge more or councils having to add it on to council tax etc.

Ive had this happen to me an actually believe it was the chip and pin machine keyboard. I was pressing the '9' butting but had to push it down so had I asked the woman and she said 'yeah, sometimes when I press the '9' it shows as '8' instead. Obviously its ok if she sees it when entering a price but not so for us entering our pins!!!!

Hominu

I've just visited my local ATM to get some cash. Imagine how I felt when I noticed the machine was out of order and I had to travel to one that was further away. I'm now going to be filing a complaint and request compensation for the additional fuel required along with the extra time it took. What do you think I should ask for - about £50 ?

Or maybe people shouldn't expect equipment to work 100% unless that's what they have paid for. I'd imagine they could get more reliable if they ended free banking (maybe charge a monthly fee plus a per transaction cost?)

callum9999

JKSandy wrote: »

Why does everyone seem to be seeking compensation no matter how minor the issue?

Because money is useful and most people would like more of it...

And although people are obsessed with blaming America for this, I really don't see the logical connection. Correlation does not equal causation.

callum9999

Hominu wrote: »

I've just visited my local ATM to get some cash. Imagine how I felt when I noticed the machine was out of order and I had to travel to one that was further away. I'm now going to be filing a complaint and request compensation for the additional fuel required along with the extra time it took. What do you think I should ask for - about £50 ?

Or maybe people shouldn't expect equipment to work 100% unless that's what they have paid for. I'd imagine they could get more reliable if they ended free banking (maybe charge a monthly fee plus a per transaction cost?)

If you think equipment malfunctions are caused by a lack of money you are incredibly naive. Most major banks make billions in profit every year. Its not a lack of money that's the issue, its a lack of desire to spend it. (Not that I think our banking systems are particularly bad)

Hominu

callum9999 wrote: »

If you think equipment malfunctions are caused by a lack of money you are incredibly naive. Most major banks make billions in profit every year. Its not a lack of money that's the issue, its a lack of desire to spend it. (Not that I think our banking systems are particularly bad)

The last part of your post is spot on - it's not a lack of money but the lack of a desire to spend it on something that they don't really care about, so if they were forced to make the machines more reliable, they would simply charge for it in some way or another, like charging for your current account.

So like I said, the banks are probably more likely to spend more money on making everything work properly if they got more money from the customers (as it would then be expected).

chattychappy

I think the CC networks are brilliant. When you consider that you are talking about hundreds of banks in multiple jurisdictions with millions of cardholders and thousands of merchants worldwide. The whole system runs 24 hours/day and is under constant threat of fraud from cardholders, merchants and third parties.

I'm amazed at the way I can randomly pitch up in a country thousands of miles from home, slap down my card, and in a jiffy payment is approved.

Yep, sometimes it fails - but as IT stories go, it's a pretty good one.

reclusive46

chattychappy wrote: »

I think the CC networks are brilliant. When you consider that you are talking about hundreds of banks in multiple jurisdictions with millions of cardholders and thousands of merchants worldwide. The whole system runs 24 hours/day and is under constant threat of fraud from cardholders, merchants and third parties.

I'm amazed at the way I can randomly pitch up in a country thousands of miles from home, slap down my card, and in a jiffy payment is approved.

Yep, sometimes it fails - but as IT stories go, it's a pretty good one.

I have to agree with this. Its not surprising if there is the odd problem. MasterCard's network is probably the most impressive with their mesh network. Your transaction can literally go through hundreds of banks to get authorisation from your bank.

Think that it was only 68 years ago that American Express had started planning a charge card and only 64 years ago Diners Club launched the first charge card in the US!

http://news.bbc.co.uk/onthisday/hi/dates/stories/september/10/newsid_3031000/3031968.stm BBC Article about when Amex launched in the UK.