Do EE/T-mobile spam? And if so, any luck getting them to stop?

damino

I understand Orange T-mobile and EE have joined together.

Orange were notorious spammers. Famously people would request for texts to stop and eventually they came back


I just signed up for t-mobile.

I noticed that any time I call 150 I get a survey text asking me if i'm satisfied. And there may be monthly billing related texts as well that aren't necessary.

I called 150 managed to get through to somebody, and they spoke to their manager who will put a request in for what i'd like - all texts from them to be stopped. (apart from if I text them to see how much allowance I have left).

I will see how this goes.

Does anybosy else have any experience with this?
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update-
as of 28th(so the last two days), i've had 6 automated texts from them. two about my bill, and after the call on the 26th(asking them to stop texting me), they sent me two texts. then another 2 texts on the 28th about the same call.

damino

Some good news, and a crucial update to this.

While a tech I spoke to thought it not possible to stop them. I spoke to somebody from sales or customer services, who stopped it.

He "put a bar" on them calling or texting me.

Interestingly, I still get a response when I text AL (e.g. to see how many texts I have, it has an error re MB but anyway) but a response to a text of AL is fine. Even a good thing.

The bar has worked. I've had no spam from them since he did it. He said it'd take 24 hours to process, though I didn't get spam even after the call.

Anoneemoose

They just change your contact consent on the system to stop anything coming through but if you text AL, then you are REQUESTING the information - so they send it to you.