UKPC - Parking in a disabled bay

msh1985

Just received my first letter from Debt Recovery Plus.

I appealed to UKPC but as yet i have had no contact from them. No POPLA code or nothing.

Should i respond to DRP and tell them i dispute the parking invoice or just ignore them?

bod1467

Reply to DRP with a copy to UKPC to say that the debt is denied, that you have appealed to UKPC (enclose a copy of the appeal) and are awaiting UKPC's response. As such any debt recovery action is a breach of process, and UKPC engaging such action is a breach of the BPA code of practice.

How did you appeal? Email or letter?

Email - did you receive any auto-acknowledgement?

Letter - did you get a (free) certificate of posting from the PO?

ColliesCarer

UKPC have 35 days to reply to your appeal but should have acknowledged it within 14. They should also have put the charge on hold whilst considering your appeal and not continued to the Debt collector stage.

You should

1/ report UKPC to the BPA for a breach of the COP in that UKPC are continuing to process this charge whilst under appeal.

2/ Write to UKPC informing them you have reported their breach to the BPA for failing to put this charge on hold pending the outcome of your appeal and enclose a copy of your original appeal and whatever proof you have that it was submitted (i.e. proof of posting if mailed - or email acknowledgement if an on-line system was used)

3/ Either ignore the debt collectors or send a short letter stating you deny the debt and refer them back to their clients.

Pimpslider

Debt Recovery Plus? Ha! I had a stream of letters regarding a pathetically issued ticket. The fine went up and up then slowly down and down back to the original fine as they begged me to pay! I never will and have ignored all letters. Obviously a bit more tricky to ignore for you as you don't wanna stress your wife out. God I hate these companies so much!!!!

msh1985

I sent my original appeal by post and got a proof of postage ticket. Unfortunately in my rush i for got to get it date stamped in the post office.


I'll write to DRP and UKPC and state i will be reporting them to the BPA for breach of code of practice

Thanks guys

bod1467

A certificate of postage is usually a printed slip from the machine that states the address the letter was posted to. This slip would typically be dated automatically - have you checked?

msh1985

Yes i checked. it says on the ticket that it's not valid without a date stamp. No date anywhere on it.

Not to worry, will see what happens next.

msh1985

SUCCESS !!!!

Got in from work to find the charge has been cancelled. I used the letter template in the Newbie thread.


Thanks for your help guys. Keep fighting the good fight

Coupon-mad

Good stuff!

msh1985

Outcome of the report to BPA for code of practice breach (for anyone interested)

Dear msh1985

The parking operator has responded and advised the parking charge notice was cancelled (as per the attached document).



They advised of the following time-scale of documentation sent and received:-



Charge was issued on the 9/3/2014, a notice to owner went out to the keeper on the 8/4/014 and a final reminder sent on the 23/4/2014.

Charge was then referred to our Debt Recovery Agents on the 8/5/2014.



We then received a hard copy appeal on the 30/4/2014 which our Appeals team answered on the 9/5/2014 and cancelled the charge sending out relevant correspondence.

(Please see attached).



The charge had already been referred to Debt Recovery before our Appeals Team were able to investigate and advise the driver the outcome.



In this instance as the operator became aware of having passed your file to a debt collection agency in error and as the charge was subsequently cancelled, we will close our investigation.



Thank you for bringing this to our attention.



Kind regards,



AOS Investigations Team