help with a problem please.

ifne

ive booked a holiday from thomson to tunsia

the confirmation email sent to me and what the website said was
£1074 2 weeks all inclusive and with 5kg extra baggage and late check out,for 2 people
ive paid the £200 deposit leaving balance of
£825
Flight + Hotel
£1074.00
Card Charges
£0.00
1 x Late Checkout
£35.00
2 x 5kg Extra baggage
£46.00
Sub-Total
£1155.00
Discount
£130.00
Total
£1025.00
Low deposit paid: £200.00
Top Up deposit due on :26/9/14 £200.00****
Remaining balance: £625.00****
Balance due date: 26/9/14
Total outstanding balance: £825.00




But the problem is the invoice they sent though the post is completey different

the letter states
Total holiday is £1241 without the extras
and the balance is £1041


What iam i to do?
what should i get the cheaper option?

any help you would be great.


thank you .

jpsartre

ifne wrote: »

What iam i to do?

Call Thomson?

ifne

yer but that in india and very hard to understand, they said send an emial in ,but the balance is on there screen they said,
i told them no the confirmation emial is different
how would i stand?

tamiami

Which is the correct price you agreed to when booking?

ifne

the website said what the emial confirmation states,

tamiami

Then if you booked online and got the confirmation I would email them a copy of the confirmation as that is what you booked and agreed to.

ifne

dont that but how would i stand if they turn around and say no,
thats an error?

tamiami

Then I would tell them to cancel it and refund your deposit then book elsewhere.

Is there a number for head office in the UK you can call?