Currys and the One Year Old Cooker

ScrimpingandSaving

Just to reiterate as some people <naming no names> skim read my original post

Currys have offered me a credit note to the value of £115 which I can spend in their store only on an oven which is no longer available, thus forcing us to buy one for £199.99.

We originally paid on the card for the oven.

They say they have sent the credit note in the post. Am I still within my rights to refuse and ask for a partial refund on my card so that I can take my business elsewhere?

SuperHan

ScrimpingandSaving wrote: »

Just to reiterate as some people <naming no names> skim read my original post

Currys have offered me a credit note to the value of £115 which I can spend in their store only on an oven which is no longer available, thus forcing us to buy one for £199.99.

We originally paid on the card for the oven.

They say they have sent the credit note in the post. Am I still within my rights to refuse and ask for a partial refund on my card so that I can take my business elsewhere?

As you have accepted the refund on a credit note, you will be in a much harder place to negotiate.

You can try, but they are within their rights to offer instead a reduced cash refund (as was mentioned above, the £115 is generous).

In addition, it doesn't read like you have held up your end of the SoGA - have you presented Curry's with an independent report to say that the product is inherently faulty? If not, they don't actually have to do anything for you until you do...

Just worth bearing in mind before you rock the boat!

**edit** You will also be able to spend the credit note on anything in store, not just a specific model of oven.

LilElvis

If they won't budge on the credit note (which, as they have mailed it to you, they have assumed you have accepted as a remedy) and if you don't want to buy another oven from them then you could always sell it on eBay. Someone is bound to do a Buy It Now for, say, £100. Still pretty good for something that is, even if only just, out of warranty and well beyond the 6 month period where they have to accept the fault is inherent.

Ps - the ones JL are selling have a 2 year warranty!

powerful_Rogue

ThumbRemote wrote: »

What are they actually offering you? A credit note for the same cooker, which isn't available?

Under the SoGA you are entitled to a refund, less a deduction for the use you've had. Your refund should be in whatever manner you originally paid, so presumably cash.

You can agree to take a credit note if you want, but I'd insist on a better offer if so.

I think Currys have been generous in this situation.

If the OP asks for a refund minus any use, Currys could quite easily turn around and ask the OP to provide an independent report to show the cooker was inherently faulty.

ScrimpingandSaving

If I get an independent report on the fault (which I actually offered to do for Currys) then once the fault is found to be with the manufacturer, they have to pay for that report I believe?

I am more than confident that the fault is theirs. We haven't been warming clothes in it or trying to roast small people in there. It has been looked after and cleaned regularly.

I think we'll try and flog it on eBay anyway as we have to get rid now and I hate sending things to the dump. It's most probably a faulty element which someone can repair easily enough.

I guess I'm stuck with the Curry's credit note then. Shame as I really would have preferred that oven with JL - the one with the 2 year warranty. Much more reasonable

powerful_Rogue

ScrimpingandSaving wrote: »

If I get an independent report on the fault (which I actually offered to do for Currys) then once the fault is found to be with the manufacturer, they have to pay for that report I believe?

Correct....

sulphate

I agree with the others in that I think the offer Currys have given you is perfectly reasonable.

The amount of time a product is guaranteed by other retailers is irrelevant IMO - maybe that's why it is more expensive to buy from them? In this instance, it really is a case of you get what you pay for.

Fosterdog

Have you not seen this on their website http://www.currys.co.uk/gbuk/built-in-appliances/built-in-cooking/ovens/single-ovens/logik-lbfanx12-electric-oven-stainless-steel-12448365-pdt.html?sPageInfo=1_20&sSortInfo=price-asc
It is a Logik built in single oven for £115

They also have two cheaper, one at £99, one at £110 and a further 9 models all less the £199. Maybe you looked in the wrong place when searching for a replacement if you couldn't find any below £199.

Links to some of the other cheap models all showing as in stock and available
http://www.currys.co.uk/gbuk/built-in-appliances/built-in-cooking/ovens/single-ovens/essentials-cbconw12-electric-oven-white-12448408-pdt.html?sPageInfo=1_20&sSortInfo=price-asc

http://www.currys.co.uk/gbuk/built-in-appliances/built-in-cooking/ovens/single-ovens/essentials-cbconx12-electric-oven-stainless-steel-12448421-pdt.html?sPageInfo=1_20&sSortInfo=price-asc

http://www.currys.co.uk/gbuk/built-in-appliances/built-in-cooking/ovens/single-ovens/logik-lbfanw12-electric-oven-white-12448366-pdt.html?sPageInfo=1_20&sSortInfo=price-asc

http://www.currys.co.uk/gbuk/built-in-appliances/built-in-cooking/ovens/single-ovens/new-world-nw601f-electric-oven-black-19414742-pdt.html?sPageInfo=1_20&sSortInfo=price-asc

LilElvis

ScrimpingandSaving wrote: »

If I get an independent report on the fault (which I actually offered to do for Currys) then once the fault is found to be with the manufacturer, they have to pay for that report I believe?

I am more than confident that the fault is theirs. We haven't been warming clothes in it or trying to roast small people in there. It has been looked after and cleaned regularly.

I think we'll try and flog it on eBay anyway as we have to get rid now and I hate sending things to the dump. It's most probably a faulty element which someone can repair easily enough.

I guess I'm stuck with the Curry's credit note then. Shame as I really would have preferred that oven with JL - the one with the 2 year warranty. Much more reasonable

My suggestion was to flog the credit note on ebay, but if you still have the oven then you could sell both!