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3 network nightmare help!
my son has ongoing problems with 3, can any one advise what route to take now....
He had the phone approx 18 months on a 12 month contract, so was quite within his rights to cancel it when he did.
Things went from bad to worse during the time had the phone, dropped calls no coverage, he was forever onto customer services for one problem or another, every month his bill went up and up and he continued to pay it without checking it.
I started checking the calls and whilst the numbers appeared right it became more and more apparant that the times of the calls were totally wrong, he got a bill showing he had made several calls to my phone in the middle of the night for up to 30 minutes duration I always turn my phone off at bed time, and have never received any calls at 2 am! also on the same bill he had phoned me every single day, several times a day when he had been away on holiday for a week and i had actually got very worried that week because I hadnt heard from him! also whilst he was travelling on holiday with his girlfriend and during the drive he called her mobile 5 times for several minutes at a time, he again called 3 cs and of course got no where!
He moved from my house November 2005 and changed his mobile to his new address and also informed them every month following that he had changed his address but they continued to send the bills to his previous address.
He then cancelled last october was not offered any retention, his next bill came in with the line rental and calls and he thought he must have missed the cut off point and paid that in full, his service ceased around the end of october then the next months bill came in with line rental again as well so again he called customer services and was told they would recaculate the bill,and he refused to pay it until they sorted out the final bill. then he got another bill with unpaid charges and another months line rental, of course no calls because the phone was dead! that went on and on month after month the bill got up to around £230 we had solictior letters, debt recovery letters every time he was contacting these and was being told they couldnt do anything he would have to sort it out with 3, he was ringing 3 and geting no where every time, we sent off letters to them and didnt get a reply until one was sent off recorded delivery they then managed to actually change his address sent a letter of appology and had recalculated the final bill which was £33 which is about right for the call charges on the final bill.... Horay the end of 3 lol we are not so lucky 3 weeks after he gets another letter saying thankyou for the payment but you are £179 in arrears.
Again he phoned 3 this is now costing him a fortune as he doesnt have the 3 phone any more he was told that they were sorry but because he had paid it one department had sent out the letter before the paper work had got to the other department, that seems a bit strange because they are asking for the amount that was outstanding AFTER the payment.
Now 2 weeks later he has just gone back to square one with the letter dated only 2 days ago threatening legal action etc this is getting really silly does any one have any suggestions of how to get rid of 3 once and for all!
any suggestions would be greatly appreciated.
He had the phone approx 18 months on a 12 month contract, so was quite within his rights to cancel it when he did.
Things went from bad to worse during the time had the phone, dropped calls no coverage, he was forever onto customer services for one problem or another, every month his bill went up and up and he continued to pay it without checking it.
I started checking the calls and whilst the numbers appeared right it became more and more apparant that the times of the calls were totally wrong, he got a bill showing he had made several calls to my phone in the middle of the night for up to 30 minutes duration I always turn my phone off at bed time, and have never received any calls at 2 am! also on the same bill he had phoned me every single day, several times a day when he had been away on holiday for a week and i had actually got very worried that week because I hadnt heard from him! also whilst he was travelling on holiday with his girlfriend and during the drive he called her mobile 5 times for several minutes at a time, he again called 3 cs and of course got no where!
He moved from my house November 2005 and changed his mobile to his new address and also informed them every month following that he had changed his address but they continued to send the bills to his previous address.
He then cancelled last october was not offered any retention, his next bill came in with the line rental and calls and he thought he must have missed the cut off point and paid that in full, his service ceased around the end of october then the next months bill came in with line rental again as well so again he called customer services and was told they would recaculate the bill,and he refused to pay it until they sorted out the final bill. then he got another bill with unpaid charges and another months line rental, of course no calls because the phone was dead! that went on and on month after month the bill got up to around £230 we had solictior letters, debt recovery letters every time he was contacting these and was being told they couldnt do anything he would have to sort it out with 3, he was ringing 3 and geting no where every time, we sent off letters to them and didnt get a reply until one was sent off recorded delivery they then managed to actually change his address sent a letter of appology and had recalculated the final bill which was £33 which is about right for the call charges on the final bill.... Horay the end of 3 lol we are not so lucky 3 weeks after he gets another letter saying thankyou for the payment but you are £179 in arrears.
Again he phoned 3 this is now costing him a fortune as he doesnt have the 3 phone any more he was told that they were sorry but because he had paid it one department had sent out the letter before the paper work had got to the other department, that seems a bit strange because they are asking for the amount that was outstanding AFTER the payment.
Now 2 weeks later he has just gone back to square one with the letter dated only 2 days ago threatening legal action etc this is getting really silly does any one have any suggestions of how to get rid of 3 once and for all!
any suggestions would be greatly appreciated.
0
Comments
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ob Fuller.CEO, Hutchinson 3G uk Ltd, 123,St Vincent street. Glasgow G2 5EA
try writing to him^ or phoning 08707 330295 asking for stuart borland. at ;east you'll get a uk person. the CS they have in india is awfull agree.If i upset you don't stress, never forget that god aint finished with me yet.0 -
thanks for the CEO details I will try a letter to him0
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