Ryanair cancelled flight but won't refund airport parking bought with tickets

kaff26

Hi,

I'm hoping someone here can help. I bought flight tickets in January for travel in June and three days later received an email from Ryanair saying they were cancelling the flight. The email came with a link to claim a refund which I claimed and has arrived. However when I booked the flights I also paid 65 Euros to book airport parking and this didn't get refunded. So today I emailed the address shown on the booking and they say they are not going to refund it...

Any advice?

Many thanks in advance,

Kathleen

tomtontom

The bookings are separate. What does the parking booking say about your right to cancel?

jpsartre

What does the T&C of your booking say? Most likely it's a separate element to your booking and will have its own T&C and may well be non-refundable.

NFH

kaff26 wrote: »

The email came with a link to claim a refund which I claimed and has arrived.

They should pay refunds automatically back to the card used to make the booking, and not rely on passengers to request it. They should do the same with the departure tax on unused tickets. There is no excuse for waiting for unnecessary action by the customer.

I'm not sure of the legal situation with Ryanair's potential liability for the parking charge, but have you tried approaching the parking company for a goodwill gesture of a rebooking? If they won't do it, they might nevertheless offer you some advice.

bagand96

They should pay refunds automatically back to the card used to make the booking, and not rely on passengers to request it. They should do the same with the departure tax on unused tickets. There is no excuse for waiting for unnecessary action by the customer.

Its not always that straightforward though. When they cancel a flight they also offer customers alternative flights with a free change. Quite often the flight you switch to may be significantly more than what you originally payed, so an automatic refund would not have benefited you.

jpsartre

NFH wrote: »

They should pay refunds automatically back to the card used to make the booking, and not rely on passengers to request it.

That would be against EU regulations as passengers must be given a choice between a refund or re-routing. That aside, I'm sure many passengers prefer the latter so automatically refunding wouldn't be a good idea.