Dealer Warranty Direct refusing to pay out on replacement powersteering pipe and pump

fivetide

AdrianC wrote: »

No, not really. The steering will still work just fine with no assistance, it'll just be a bit heavier.

Depends if you are in the middle of a crowded roundabout when it goes I suppose. Also, how much you can wrestle the wheel before you drift into the car next to you.

It has the potential to cause an accident. As a result I'd say it is potentially dangerous. Happy to be disagreed with but that's my line on it.

motorguy

fivetide wrote: »

The fault as defined by the warranty company the dealer seems to have flogged the OP seems to be corrosion fromt he opening post.

That certainly would have been present.

You have to remember though that the warranty company's primary aim is not to have to pay out. Just because that is the stance that they are taking, doesnt mean it necessary becomes the dealers problem under the SOGA.

What they are saying seems akin to saying that because there was corrosion on a brake pipe, they're not prepared to honour a warranty claim on a brake caliper.

Also, corrosion of the pipe may have caused the leak, but the O/P not spotting this may have contributed to the power steering pump failure.

fivetide wrote: »

Ok on a random part but this is a potentially dangerous defect and as such says a lot about the dealer's inspection of the car before departure.

It really bemuses me when people on the internet start using terms like "potentially dangerous defect" and "having a case to answer" and the invariable "not fit for purpose" usually crops up.

If a power steering pipe starts to leak it will need to have drained practically the entire reservoir before the power assistance stops. It'll also typically make some quite odd noises too long before it fails.

fivetide wrote: »

I agree about attitude but there does seem to be a case to answer. Your initial post implied otherwise (although subsequent ones have softened that stance a bit)

No, people chose to interpret my initial post a certain way. If you've read or had any interaction with me on other SOGA related threads, you would know my stance here is consistent.

I think the O/P's problem could fall between two stools here - the warranty wont cover it, and i'm not convinced the dealer is obliged to under the SOGA.

Hence i think trying to approach and work with the seller could yield a satisfactory result for the O/P

motorguy

fivetide wrote: »

Depends if you are in the middle of a crowded roundabout when it goes I suppose. Also, how much you can wrestle the wheel before you drift into the car next to you.

It has the potential to cause an accident. As a result I'd say it is potentially dangerous. Happy to be disagreed with but that's my line on it.

Most things are "potentially dangerous". A puncture is "potentially dangerous".

I'd one woman who accused me of almost causing the death of her child the central locking on the car she bought wasnt working and had she been in an accident she might not have been able to get her daughter out before the car caught fire. :eek:

However we shouldnt use the possible worst case scenario of something that didnt happen as a justification for a fault being fixed or not by the dealer.

spacey2012

To be honest, I would get ready for a lot more problems than the steering pipe.
What a dog of a car these are these days, you see them in scrap yards and on breakers pages left right and centre.

motorguy

spacey2012 wrote: »

To be honest, I would get ready for a lot more problems than the steering pipe.
What a dog of a car these are these days, you see them in scrap yards and on breakers pages left right and centre.

Did anyone say Dual Mass Flywheel?

fivetide

motorguy wrote: »

You have to remember though that the warranty company's primary aim is not to have to pay out.

Hadn't thought of that!

Amazeballs.

Just because that is the stance that they are taking, doesnt mean it necessary becomes the dealers problem under the SOGA.

Really? Wow. Couldn't have guessed that either. However, in this case there does seem to be a reason to go back to the dealer. You said so yourself (eventually)

It really bemuses me when people on the internet start using terms like "potentially dangerous defect" and "having a case to answer" and the invariable "not fit for purpose" usually crops up.

Except it didn't.

If a power steering pipe starts to leak it will need to have drained practically the entire reservoir before the power assistance stops. It'll also typically make some quite odd noises too long before it fails.

It really bemuses me when car dealers on the internet start trying to defend other dealers (who they don't know) by presenting their word as gospel, pullign people up for saying 'potentially' but at the same time using vague terms like 'practically' and 'typically' themselves. Glasshouse much?

No, people chose to interpret my initial post a certain way. If you've read or had any interaction with me on other SOGA related threads, you would know my stance here is consistent.

I have but you clearly said:

which it wasnt as the O/P says it only just occurred - then its not up to the dealer to repair or replace it.

So you advised the OP they'd get short shift. You then changed that stance so not that consistent.

I think the O/P's problem could fall between two stools here - the warranty wont cover it, and i'm not convinced the dealer is obliged to under the SOGA.

Hence i think trying to approach and work with the seller could yield a satisfactory result for the O/P

That I can agree with but again, not consistent with your first post.

You told them, quite clearly, the seller wouldn't be interested. I've said I agree that going in shouting is a bad idea but it seems the OP does have reason to approach the selelr which is all I (and a number of other people) said in the first place!

fivetide

motorguy wrote: »

Most things are "potentially dangerous". A puncture is "potentially dangerous".

I'd one woman who accused me of almost causing the death of her child the central locking on the car she bought wasnt working and had she been in an accident she might not have been able to get her daughter out before the car caught fire. :eek:

However we shouldnt use the possible worst case scenario of something that didnt happen as a justification for a fault being fixed or not by the dealer.

Then we've got commonsense. Clearly a puncture isn't caused by a dodgy dealer, unless the tyres were clearly old/cracked and the car had a dodgy MOT.

Quoting a mad extreme doesn't change the fact that this is a fault with one of the cars main systems and as such, I would not be happy it was sold to me in that condition no matter how much you try to defend it.

AdrianC

fivetide wrote: »

It really bemuses me when car dealers on the internet start trying to defend other dealers (who they don't know) by presenting their word as gospel, pullign people up for saying 'potentially' but at the same time using vague terms like 'practically' and 'typically' themselves. Glasshouse much?

Small detail : that isn't what he did.

What he DID was to point out that "dangerous" was very unlikely, because there would be warning symptoms long before any actual effect on the function of the car. And I don't think _anybody_ has made any defensive or even accusatory comment on the dealer or even warranty company in the entire thread...

But don't let that stop you ranting. You feel free.

deanos

what has corrosion on a pipe got to do with the power steering pump ?

AdrianC

deanos wrote: »

what has corrosion on a pipe got to do with the power steering pump ?

All the fluid leaked out, so the pump ran dry, and killed itself.