Dealer Warranty Direct refusing to pay out on replacement powersteering pipe and pump

phill99

Welcome to the world of car warranties.

colino

It's in the right age and type group, check your service record for power steering work. V/X at the time in some cases blatantly lied about what the recall was for and noted it only as software update (it wasn't, an inferior pipe needed changed). So if the car was worked on, check who did it. Power steering pipes do not corrode and fail (taking the controller with it!) in a four year old car.

motorguy

Stoke wrote: »

motorguy there's no way you can use that logic surely? If I buy a brand new car, and two weeks down the line, the door won't shut because the catch has broken, the dealer will replace it under warranty, despite the fact the defect wasn't present at time of sale...?

But this isnt a brand new car - its a five year old one.

A new car comes with a three year warranty as standard, which will cover faults, but not wear and tear.

You're confusing a "warranty" with your rights under the SOGA - two different things.

motorguy

edmond wrote: »

I purchased the car through a private dealer who supplied a warranty with the purchase.

No such things as a "private dealer" - they're a dealer.

motorguy

AdrianC wrote: »

The supplier of the car could argue that surface corrosion on the pipes is to be expected on a 5yo car

^^^^

This

Exactly this. If a dealer were to go around replacing every single nut bolt and pipe on a five year old car that showed signs of having corrosion / rust on them, they'd be safer scraping it and selling you a new car.

Problem wasnt there at the time of sale.

I would say, yes, approach the supplying dealer - see what they say and what they're prepared to do BUT as i said in my first post, i wouldnt go on with the "its YOUR problem" approach.

motorguy

fivetide wrote: »

agreed.

I fail to see how something could have corroded through from being fine just three months ago. Therefore, the fault would surely have been present at the time of sale.

The "fault" wasnt present at the time of sale - there was no power steering issue at the time of sale.

motorguy

Nodding_Donkey wrote: »

Well as it has occured within 6 months of purchase then it is for the dealer to prove that it wasn't there when the car was bought. As it is a failure due to corrosion I'd suggest that would be hard to prove.

Very easy to prove - there was no power steering failure on the car at the time of sale, and the O.P has driven it for three months since.

And if it was the pipe subsequently split, wheres the onus on the O/P to not get this checked out before it does damage to other parts?

motorguy

To reiterate my thinking on this - the O/P should approach the seller with this fault and see what they say. The seller needs to be given the opportunity to examine the fault.

If they decline any responsibility for it, then I would be pushing for a percentage contribution by the dealer.

If that fails you're in to the realms of getting the work done and taking the dealer to court - which will be a lengthy process and there are no guarantees you'll win.

fivetide

motorguy wrote: »

The "fault" wasnt present at the time of sale - there was no power steering issue at the time of sale.

The fault as defined by the warranty company the dealer seems to have flogged the OP seems to be corrosion fromt he opening post.

That certainly would have been present.

Ok on a random part but this is a potentially dangerous defect and as such says a lot about the dealer's inspection of the car before departure.


I agree about attitude but there does seem to be a case to answer. Your initial post implied otherwise (although subsequent ones have softened that stance a bit)

AdrianC

fivetide wrote: »

Ok on a random part but this is a potentially dangerous defect

No, not really. The steering will still work just fine with no assistance, it'll just be a bit heavier.