Bringing my gas to my electricity supplier (EDF)

elliejbarrichello

Hi all,

I'm new here, just signed up this morning. I hope this hasn't been posted elsewhere, I haven't had the chance to check, apologies if it has.

In August 2013 my mum died so I had to take responsibility for all the bills. I was also unemployed at the time, and so I was looking for ways to help save money anywhere and everywhere. My cousin helped me compare prices etc and if I brought my gas from Bristish Gas to my electricity supplier - EDF, it would work out cheaper. (I can't remember how much cheaper, but a saving is a saving) my other reason for wanting to leave BG was that two years previous to my mothers death, my aunt had died and to get my aunts BG account sorted out and transferred to mums name was a total nightmare! I then had the same problems when trying to transfer from mum into my name. So as EDF had been really nice and easy I wanted to go with them, as they worked out cheaper.

So I called them and I told the lady on the phone what I wanted to do etc and basically she signed me up. I got a confirmation email stating I was signed up to the tariff I wanted and that I was getting my gas and electricity from them. I was also told that it would take about 12 weeks for the transfer to complete.
I get a BG bill, which I expected as I assumed that I had to pay for their gas up until the transfer. Common sense surely. Then the past week I get another BG bill for £179 for the last quarter and that's when I thought I shouldn't be getting anymore BG bills!!! So I contact EdF and basically they have no record of my telephone conversation or record of me signing up to this contract and therefore I have been told that unless they can trace the phone call I made, they cannot honour the deal I signed up to. If they can't find the phone call they will then put me on a tariff that's available now. Which isn't fair as I got in BEFORE the price hikes! So my question is, I have this email and a confirmation letter (somewhere) stating I'm on this cheaper and new tariff, can I show this to them as proof and am I entitled to claim any sort of compensation for them not honouring the contract I have proof of that I signed up too? If so what do I do?

Thanks for listening and any help.

Eleanor

spiro

I would say if you have an email and/or letter from EDF saying you are moving to them on tariff x they should honour it. That said, if they said it would take 12 weeks to switch why are you only chasing it now?

elliejbarrichello

The reason why I am only chasing now is because I have had so much to deal with with the probate to do with my mothers death, finding and then starting a new job and other troubles. I also suffer with depression so with everything that has been going on just lately, it has been getting me down.

Like I said in my post, I expected one more bill from BG - which I had, and I assumed that was the last one. It was only when I got this latest BG bill that I began to suspect it hadn't happened, BG also, haven't asked me or been round to get a meter reading for a while too.

So that's why I am only chasing this up now.