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Comments

  • ineichen1
    ineichen1 Posts: 498 Forumite
    Thanks!

    Ooer mines says:

    BALANCE
    Current Balance :£0.00
    Returns Value Since Last Statement :£0.00
    Your Remaining Credit :£0.00

    :confused:

    Thats exactly what mine says but have email
  • debs34 wrote: »
    having plced an order earlier today with full prices shown and sale price in red underneath i foned cust services they said my invoice wld show sale prices my total bill was over £800 full price and just checked my account and they have taken full price amount off remaining credit!

    Sorry to say Debs34 but if your email confirmation had the full prices on it then its more than likely that when the items come out they will be invoiced at full price as well.
    When you've received the items though you can make a list of the ones you are keeping and call them and say you had VIP but have been charged full price - computer error etc? We used to have loads of customers doing this and would nearly always give them sale price on those items - providing there wasn't loads and loads and depending on who you speak to!

    The only other thing is if you have enough credit order them all again usnig the methods and links on here and only confirming if sale prices show? And then either cancelling first order or returning it when it comes??

    Sorry hope that makes sense, looks more like a ramble lol!

    HTH a bit. x
    Member No. 11 of the "104 free previews in 2008" club! 102 to go. :D
  • emweaver
    emweaver Posts: 8,419 Forumite
    have any other VIPs had to order over the phone?
    Wins so far this year: Mum to be bath set, follow me Domino Dog, Vital baby feeding set, Spiderman goody bag, free pack of Kiplings cakes, £15 love to shop voucher, HTC Desire, Olive oil cooking spray, Original Source Strawberry Shower Gel, Garnier skin care hamper, Marc Jacobs fragrance.
  • For those of you who have worked for them. Are the free delivery codes applicable for the sale items? I have put two orders through and been charged delivery for both. If I were to ring up and say I had to do both orders as I accidently finished the order by clicking wrong button and I have a free delivery code would they take both charges off do you think?
  • For those of you who have worked for them. Are the free delivery codes applicable for the sale items? I have put two orders through and been charged delivery for both. If I were to ring up and say I had to do both orders as I accidently finished the order by clicking wrong button and I have a free delivery code would they take both charges off do you think?
    Sarah x

    Hiya Sarah, as long as both the orders were placed on the same day and you explained techincal glitch etc we would def take one off for you and more than likely the second one as well if you said you had a code. It really does depend who you speak to but most of us were pretty lenient.
    Member No. 11 of the "104 free previews in 2008" club! 102 to go. :D
  • Good good - thanks for that. ;)

    Get half price codes prior to the sale and still expect free shipping lmao.
  • Another question.......... Do they normally do the shipping for next day delivery on day one of a sale or is it actually 4-5 days like they say? Im going away on Saturday and although not the end of the world would like them before then.
  • Good good - thanks for that. ;)

    Get half price codes prior to the sale and still expect free shipping lmao.:D
    Sarah x
    It really does depend on how early your order went in and how busy your courier is. You might be lucky n get them friday alot of people do.

    lol know what you mean about wanting it all, but hey why not Next make enough the rest of the year :o)
    Member No. 11 of the "104 free previews in 2008" club! 102 to go. :D
  • ineichen1
    ineichen1 Posts: 498 Forumite
    I was just thinking the same about delivery as we go away on Monday morning and i have said on account to leave contact details (presume that means of courier) as i would rather know they were there than on my doorstep
  • statusquo1
    statusquo1 Posts: 67 Forumite
    Hi all. Clicked on a vip slot for 11.30-00.00 and entered my 65 items and was just about to finish when the site crashed:mad: so i was wondering if anyone has the link for 3.00-3.30 or if not 08.00-08.30. I'm really tired and angry. Thanks for the info
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