Help! Advice on cancelling wedding photographer

Squiggl22

Please help!

We went to meet our wedding photographer a month ago - he was very friendly and helpful, replied to every email and query straight away, returned calls etc - he made us feel very comfortable and we both agreed to book him.

We paid our deposit and sent the forms off; excited we had another part of our day booked.

Since paying the deposit we haven't heard anything, he hasn't replied to any of our emails or answer phone messages. He has been writing his blogs and posting to his Facebook page, but hasn't had time to reply to us.

We want to cancel and get our money back, but I am concerned he will refuse. I feel very worried having him as our photographer.

If you cancel within a set time frame do they have to return your money?

pogofish

So what on earth have you got against wedding photographers and why are you promoting a campaign against them?

Fruit_and_Nut_Case

pogofish wrote: »

So what on earth have you got against wedding photographers and why are you promoting a campaign against them?

..........

Former_MSE_Wendy

Hi Squiggl22


I've moved this thread to the Consumer Rights board, where there are likely to be more moneysavers around to help you

bod1467

pogofish wrote: »

So what on earth have you got against wedding photographers and why are you promoting a campaign against them?

How does one post constitute a campaign?

As to the OP's questions ...

If you initiated the contract in the photographer's premises then there's no automatic right to cancel; the T&Cs agreed for the contract come into play. Whilst you can cancel the contract, the photographer can retain monies that cover his provable losses, administration costs, etc. That doesn't necessarily mean he can retain ALL of the deposit though.

If this was all done at YOUR premises (i.e. away from the photographer's normal place of business) then The Cancellation of Contracts made in a Consumer's Home or Place of Work etc. Regulations 2008 come into play.

d123

Squiggl22 wrote: »

Please help!

We went to meet our wedding photographer a month ago - he was very friendly and helpful, replied to every email and query straight away, returned calls etc - he made us feel very comfortable and we both agreed to book him.

We paid our deposit and sent the forms off; excited we had another part of our day booked.

Since paying the deposit we haven't heard anything, he hasn't replied to any of our emails or answer phone messages. He has been writing his blogs and posting to his Facebook page, but hasn't had time to reply to us.

We want to cancel and get our money back, but I am concerned he will refuse. I feel very worried having him as our photographer.

If you cancel within a set time frame do they have to return your money?

Why do you feel the need to hold the photographers hand from now until your wedding? You do realise that he probably has other weddings every week between now and your wedding?

Are you sending lots of emails and answer phone messages to the priest, florist, flower arrangers, caterers, DJ, car service, reception room provider and honeymoon hotel?

whatmichaelsays

d123 wrote: »

Why do you feel the need to hold the photographers hand from now until your wedding? You do realise that he probably has other weddings every week between now and your wedding?

Are you sending lots of emails and answer phone messages to the priest, florist, flower arrangers, caterers, DJ, car service, reception room provider and honeymoon hotel?

Agreed.

And personally, I don't see the relevance of the comment "he's posting to his blog". He is running a business - marketing is a fundamental part of running that business.

halibut2209

As is replying to customers' requests

spacey2012

It may be a big panic issue to you, but from the photographers point of view, a wedding is a wedding, they follow pretty much set formulas and there is very little they need to discuss other than turn up, do the job, get paid and on to the next.

Calm down, get on with the wedding nerves, the photographer will have seen hundreds perhaps thousands of set plan weddings, this is your first.

Pollycat

What was the content of the emails and phone calls?

Just one issue but because you didn't get a reply, you started bombarding him with emails & calls?

Or are they all about separate things?

Are they things that need responding to immediately?

You only booked him a month ago - how long have you been trying to contact him?

Do you only want to cancel him because he's not replied to you or do you have other concerns?

susancs

Squiggl22 wrote: »

Please help!

He has been writing his blogs and posting to his Facebook page, but hasn't had time to reply to us.

Could you leave a message on his facebook page? Maybe something along the lines of "Looking forward to having you photograph our wedding. Did you receive the deposit and booking form? Would be grateful if you could contact us to confirm all is ok.