Number porting

MrsE_2

I've just taken advantage of ees £23.99 a month iPhone.

I'm in a sim only contract with talk talk to early October, it's £7.50 a month.

I rang them to ask about leaving early, they wanted nearly £60.
If I do nothing & pay per month, it's only £37.50!
So it will cost me £20 to pay in advance.

Thing is, I can't port my number unless I cease the contact & pay the extra can I?

It's not even their number, I brought it with me, I've had it for years!

spiro

No, you cannot port without them giving you a code which they won't do mid contract.

grumbler

spiro wrote: »

No, you cannot port without them giving you a code which they won't do mid contract.

Ofcom: Can my mobile provider refuse to give me a PAC?

The only reasons why a provider can refuse to give a PAC are:

• the number does not belong to the customer of the losing mobile provider
• the account for that number has been terminated
• the account holder has died
• a PAC has already been issued and is still valid
• the customer has not adequately proved that he or she is the legitimate account holder.

Your provider cannot refuse to issue a PAC if you have any outstanding bills or charges to pay.

Why do Talk Talk want more than £37.50? Is it because £7.50 p.m. is after some discount and the original monthly price is higher?

Buzby

There is an often misunderstood situation that a PAC equals a mandatory cessation of a contract. It doesn't, it is just uncommon. You contact your original network to explain you wish to port out your existing number, BUT require a replacement number to be allocated as you will be continuing the service with the random number they allocate you.

You just need to find someone with the intelligence to be able to follow your request - a call centre droid would be unlikely to be aware of the process, so a letter might be a better idea.

If they feel they are not losing a customer, there is no reason to be difficult - and you get full use of the remaining period, remembering to give notice of formal cancellation at the required time. There may be a small charge for the additional service, but I would expect it to be waived.

Techhead_2

Buzby wrote: »

There is an often misunderstood situation that a PAC equals a mandatory cessation of a contract. It doesn't, it is just uncommon. You contact your original network to explain you wish to port out your existing number, BUT require a replacement number to be allocated as you will be continuing the service with the random number they allocate you.

You just need to find someone with the intelligence to be able to follow your request - a call centre droid would be unlikely to be aware of the process, so a letter might be a better idea.

If they feel they are not losing a customer, there is no reason to be difficult - and you get full use of the remaining period, remembering to give notice of formal cancellation at the required time. There may be a small charge for the additional service, but I would expect it to be waived.

Assuming a consumer contract, See page 11 of the Ofcom mobile number portability guide. The donor service provider MUST terminate the subscription associated with the MSISDN (Section 2.1 Business Rules {number 31})

The only way "around" this would be for the service provider to create a new subscription on the same tariff with a length equal to the remaining period of the old subscription. Whether they will wish (or be able)to do this is debatable,

MrsE_2

grumbler wrote: »

Ofcom: Can my mobile provider refuse to give me a PAC?Why do Talk Talk want more than £37.50? Is it because £7.50 p.m. is after some discount and the original monthly price is higher?

Yes, if I cease early they remove the offer.