Buy as you view claim I am £770 in arrears!

scottay2hottay

I'm on my way. Thank you

scottay2hottay

They have been charging me for a viewing guarantee from 08/09/2011 until 16/01/2014 even though I had my coin meter removed on the 08/09/2011.
According to BAYV a viewing guarantee is to "[FONT=&quot]ensure the meter is in use on a working television at all times to ensure payments are made and you are not left without a working television"
I did not have a coin meter therefore I did not need to be paying that for almost 28 months!
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BillJones

scottay2hottay wrote: »

I think you could have been a bit nicer about it.

I could, so sorry.

I am just so very frustrated when I hear about people throwing away money on such ridiculous purchases, especially when it's someone with children, and responsibilities, and who clearly is not able to afford what comes after.

Morglin

scottay2hottay wrote: »

I have been with buy as you view for around 5 years. I have never missed a payment and for the last four years I have been paying by direct debit. My direct debit has been £9.80 for the last couple of years.

An agent for BAYV came to my home today and told my girlfriend that I was £770 in arrears. He said that he needed to put my direct debit up £18 because the payments of £9.80 "wasn't doing anything for my balance".

Because I wasn't home at the time, the BAYV agent said that he need to speak to me personally because I was the account holder. The agent left my house and then returned 5 minutes later to tell my girlfriend that there was no need to speak to me now and that the direct debit would increase automatically.

I decided to ring BAYV myself when I got home and I was told that the direct debit should have gone up 2 years ago because I had an item on buy now, pay next year but there must have been a system error.
I told the agent that it wasn't my mistake that the payment didn't automatically increase and she agreed with me. I am now waiting for a manger to contact me to offer me an explanation of what went wrong.

I feel like canceling my direct debit and sending them a subject access request form as I am really confused about all of this and I am worried that I have been paying interest for someone elses mistake.

Can anyone offer me advice?
Thanks for listening.

This forum is full of complaints and advice as to how to deal with Brighthouse etc.,


http://www.consumeractiongroup.co.uk/forum/showthread.php?130871-CAG-BRIGHTHOUSE-Consumer-Fact-Sheet/page2

Lin

scottay2hottay

BillJones wrote: »

I could, so sorry.

I am just so very frustrated when I hear about people throwing away money on such ridiculous purchases, especially when it's someone with children, and responsibilities, and who clearly is not able to afford what comes after.

That's quite alright. I can understand you frustration. I'm also sorry.

scottay2hottay

Morglin wrote: »

This forum is full of complaints and advice as to how to deal with Brighthouse etc.,


http://www.consumeractiongroup.co.uk/forum/showthread.php?130871-CAG-BRIGHTHOUSE-Consumer-Fact-Sheet/page2

Lin

Thank you, I have already posted on there and I have received a great deal of help.

scottay2hottay

I just wanted to give you all an overdue update about this.
BAYV refunded me £147.05 because they had been charging me for something called a viewing guarantee which according to their web site:

" If you have purchased your TV from us and it is within the extended warranty period, we will service it at your home or collect it for repair. Whilst we have the TV, we can provide you with a loan TV. If you have taken out our ‘Viewing Guarantee’ on your existing TV and it is one of our listed brands, we will endeavour to service your TV. In cases where we are unable to service your TV, we can loan you a TV for up to 8 weeks."

The thing is, I have never had a TV with this company, and my own TV was covered by a manufacturers warranty!
I am now in the process of complaining to the ombudsmen about the other insurances which they refuse to refund.. I didn't need them, I didn't want them and I sure as hell didn't ask for them.

lindens

well done for seeing it through and getting a refund

scottay2hottay

The ombudsmen made a final decision and ruled in my favor!
I provided consistent evidence that i did not ask for any of the insurances.

I have had:
The viewing guarantee refunded in cash
The all sorted insurances refunded to my account
A £150 check for compensation for poor complaint handling.

There is still an ongoing unresolved matter, but that's another story.

Thank you to everyone that has helped me.

Result. :j

Rosylee

Good for you!