EE doesn't allow you to freely access itemised bill

Kookygirl

Hi,

I need to find out the number of calls I have made to a particular company as requested by an ombudsman and to my frustration I discovered that EE charges you £1.50 to access your itemised bills. :shocked:

I have never known to be charged for the so called luxury of seeing a complete bill, and I can't help but feel that surely I am entitled to this information? Perhaps I am wrong. Out of principle I do not want to pay £7.50 to view the bills I need. Can I request this under the Freedom of Information Act or anything else? In other words is there anyway that I can obtain this information for free?

Thanks in advance for any advice.

System

You can download PDFs of your bills for free. Where does the payment come from?

d123

!!!!!! wrote: »

You can download PDFs of your bills for free. Where does the payment come from?

Presumably the charge for paper itemised billing.

As you say, it's easy and free to just download the PDF bill online.

martin.cat

!!!!!! wrote: »

You can download PDFs of your bills for free. Where does the payment come from?

You can when site is working

Since they merged orange and t mob websites a few weeks ago I can barely login let alone view/download a bill
Pi55 poor

d123

martin.cat wrote: »

You can when site is working

Since they merged orange and t mob websites a few weeks ago I can barely login let alone view/download a bill
Pi55 poor

I log in often to keep a check on allowances, I've just logged in and had a look now.

Never had a problem.

robbies_gal

my sister has just changed to ee and noticed this charge i assume when its end of month statment it will show up on there?

simax

On EE and T-Mobile you cannot see any calls or texts on the bill that are part of an unlimited allowance unless you pay for paper itemised billing. It's been like that on T-Mobile for many years and as EE have adopted T-Mobiles billing platform the same rule applies to them.

If the bill is already produced you will need to request a paper copy of a "full bill" to be sent to you - this costs £2.50 per invoice.

A subject access request (SAR) would cost you £10...

AMG762

Hi, i think there may have been recent changes to this. Its right what Simax has said that for years you have not been able to download bills showing itemised calls from your allowance.

But i noticed over the past couple of days i have not been able to download any bill whatsoever.

Then i have just logged into my EE (old T Mobile) account this morning and have been able to download a pdf copy of my bill for free. But on the bill it does show all itemised calls that were included in my allowance and even itemised data useage that also is included in my allowance. Never seen this before though