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scs say refund is not an option
chris-e
Posts: 6 Forumite
Ordered 2 sofas boxing day, paid deposit of £809 told delivery would be end of March at the latest. Went into store 2nd week of April to be told our sofas hadnt been ordered and were no longer available.We had no communication within that 14 weeks and when he brought the instore computer screen up our landline plus my mobile number were incorrect.The store manager said give him a couple of hours to check what had happened.We went to another shop nearby and saw 1 we wanted.Returned to scs after two
hours to be told that it was available after all.Said I wanted a refund as we'd changed our plans,was told the manager was away till the 14th April and he'd call us that day.He didnt.Went into the store on the 15th Manager said refund wasnt an option,offered us £100 compensation and would reorder them,we agreed.He then came back and said the red with black trim which was what we originally ordered wasnt even a combination that they did.After saying repeatability that a refund wasnt an option and I would
need to choose another colour I feel we should be entitled as they had actually sold us something that didnt exsist.Any advice would be really appreciated.
hours to be told that it was available after all.Said I wanted a refund as we'd changed our plans,was told the manager was away till the 14th April and he'd call us that day.He didnt.Went into the store on the 15th Manager said refund wasnt an option,offered us £100 compensation and would reorder them,we agreed.He then came back and said the red with black trim which was what we originally ordered wasnt even a combination that they did.After saying repeatability that a refund wasnt an option and I would
need to choose another colour I feel we should be entitled as they had actually sold us something that didnt exsist.Any advice would be really appreciated.
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