HSBC do not want my money or my custom!

edp33

I disagree, if I had several thousand pounds in debt fine. But to not have any debt, excellent payment history and be declined seemed ridiculous. Not helped by credit cards coming with huge limits by default. I will now cancel the cards or reduce the limit which again can impact credit score.

innovate

It isn't just about the actual debt you have, it is about the total amount of credit available to you. Having large sums at your disposition will eventually work against you, and it seems you have reached that point.

If you are planning to apply for new loans a and accounts with credit facilities, you are doing the right think by reducing your available credit.

As an aside, and as has been pointed out countless times: credit scores from CRAs are pretty meaningless numbers. They don't lend money, therefore don't assume any risk, and you can pretty much safely ignore their fancy numbers. As you have experienced, the number means nothing.

BillJones

innovate wrote: »

As to banking with the same bank for life - this is like saying you will also buy your shirts in the same shop, even if you see better shirts in other shops.

Well, I understand where you are coming from, but I do sort of like the fact that I still have the same bank account that my mother opened for me as a child in my home village.

It's one constant in a life that's got very little else running continuously through it.

ryuuoo

BillJones wrote: »

Well, I understand where you are coming from, but I do sort of like the fact that I still have the same bank account that my mother opened for me as a child in my home village.

It's one constant in a life that's got very little else running continuously through it.

This is what I mean, I only tried with HSBC in the first place because my dad told me to do so as he had an HSBC account when he was young... And it is really disappointing... at least that is how I feel.

I mean... if a bank denies you a loan after being 30 years with them... what the hell are banks for? I thought they were there to build a relationship with you and be there for you... if they are going to trust a machine saying yes or no... there really is no point... That is not the way to go forward, banks need to look after their customers.

pmduk

Banks are there to make money for their shareholders, nothing more, nothing less. The concept of a banking relationship is nowadays nothing more than a marketing ploy. You can't have a relationship with computer algorithms that make the decisions.

eskbanker

ryuuoo wrote: »

I thought they were there to build a relationship with you and be there for you...

That's where you went wrong then - they're there to provide a service and make a profit from doing so, much like pretty much every commercial enterprise! Like any other company, they'll make noises about customer relationships and so on but frankly that's just window-dressing, so from a customer perspective it makes no more sense to regard banks as being any different from, say, supermarkets when it comes to loyalty, relationships, etc....

nidO

ryuuoo wrote: »

I thought they were there to build a relationship with you and be there for you... if they are going to trust a machine saying yes or no... there really is no point...

If that's the kind of banking you're genuinely looking for you'll probably want to be looking at the Handelsbanken's and Coutts's of the world, and you will pay a lot for it.
The rest of us live with "computer says yes/no" and the cheap banking facilities that come with that.

JKSandy

"...especially when he mentioned he wants to bank with them for life"

I'm cringing right now.

MABLE

thegrind wrote: »

Stick 100k in your HSBC account and watch their little ears pr! ck up.

If its anything like my time with Lloydstsb in the nineties I do not think they could care. We had a customer who on one account went overdrawn without permission and incurred overdraft charges. I spoke to the manager trying to get the charges waived and pointed out the customer was going to withdraw £100k from this saving account and leave Lloyds. The manager was not at all interested and
just let the customer go.

However in those times they seemed more interested in customers who ran up huge overdrafts.

Herbalus

MABLE wrote: »

If its anything like my time with Lloydstsb in the nineties I do not think they could care. We had a customer who on one account went overdrawn without permission and incurred overdraft charges. I spoke to the manager trying to get the charges waived and pointed out the customer was going to withdraw £100k from this saving account and leave Lloyds. The manager was not at all interested and just let the customer go.

Conversely, if I had a customer who was waving £100k around as a stick to get correctly applied overdraft charges - that he incurred - overturned, I'd probably tell him the size of his ego and feeling of self-importance was what was preventing my manager refunding them!

I guess that's why I'm unlikely to ever be successful in customer service!