FENSA certificate wrong installer

CrowdedBus

Can anyone explain this scenario?

A sells house to B. A discloses to B a FENSA certificate identifying installer as C. B subsequently discovers problems with windows. C claims not to have installed windows. A then discloses that windows were in fact installed by D. D is not FENSA registered. A claims not to have known at the time of house sale that the FENSA certificate names the wrong installer.

What's the most likely explanation for this? How would D manage to get the FENSA certificate issued in C's name?

Thanks
CB

Annie1960

The short answer is no, I can't explain this scenario.

At the time the windows were installed, the installer would have provided a FENSA certificate (assuming the company was FENSA registered). If the installer was not FENSA registered, then the owner should have applied to the Council for a certificate (which is what I did as I used a company that was not FENSA registered). It was a fairly simple process to get the cert. from the Council, and cost about £150 as I recall.

I have no idea how a FENSA cert could be issued in the wrong name, as the company that issues the cert. needs to be on the FENSA register.

It sounds very odd to me. Was the FENSA certificate forged, or what?

DRP

have you looked on the fensa website? The online certificate will presumably be genuine and is proof of who registered/fitted the windows...

http://www.fensa.co.uk/asp/certificate.asp#

CrowdedBus

The online certificate only tells me it was registered, not who installed the windows. FENSA say they were installed by C.

DRP

CrowdedBus wrote: »

The online certificate only tells me it was registered, not who installed the windows. FENSA say they were installed by C.

can';t you pay the 10 quid to see the full certificate?

CrowdedBus

I could, but FENSA told me over the phone the certificate was in the name of C, so I assume that's what the certificate would say. Could D have tricked FENSA to issue the certificate in the name of C? I would have thought FENSA would have something to protect against this.

silvercar

Is the problem with the windows something that is directly due to being incorrectly installed?

DRP

CrowdedBus wrote: »

I could, but FENSA told me over the phone the certificate was in the name of C, so I assume that's what the certificate would say. Could D have tricked FENSA to issue the certificate in the name of C? I would have thought FENSA would have something to protect against this.

So what does C claim happened? how is his name on the certificate?

And what do FENSA say about D/C and this potential scam?

stef73

Has company D become company C? Or the other way around? are the 2 companies anyway connected? Are both of the companies still going? .

CrowdedBus

The problem has been caused by negligent installation.

C claims to know nothing about it. I've not spoken to FENSA about it because of the potential criminal behaviour, and wanted to consider whether there is a proper rational explanation.

C doesn't appear to be related D, certainly they are not the same company. It is possible D was subcontracted by C, but then C would have a record of the installation and I assume the certificate couldn't be in Cs name.

DRP

CrowdedBus wrote: »

The problem has been caused by negligent installation.

C claims to know nothing about it. I've not spoken to FENSA about it because of the potential criminal behaviour, and wanted to consider whether there is a proper rational explanation.

C doesn't appear to be related D, certainly they are not the same company. It is possible D was subcontracted by C, but then C would have a record of the installation and I assume the certificate couldn't be in Cs name.

I would say that the FENSA certificate gives you the proof that C installed the windows on a certain date.

If you are trying to get something repaired under guarantee, I would be clarifying your position with FENSA then having a focused discussion with C in which you remind them of their responsibilities.