Bookmaker Victor Chandler SCAM - Refusing to payout $37,000

jumperabv3

I am posting this on behalf on the user himself because he doesn't speak English properly and he was using the Hebrew version website of Victor Chandler (also known as BetVictor.com).

Basically he made deposits of approximately $10,000 in total and he managed to increase this balance to over $50,000. He never made any withdrawal requests until then but his account was always in good standing, never got closed or suspended and he provided a scan of his Israeli ID when he was requested to do so.

This is a snapshot his account balance, showing the exact balance in the account is $51,278:



When he requested this balance to be withdrawn then it was about to be processed, the Israeli agent was informed and told him to pick up the withdrawal already (that's how they deposit and withdraw from Israel, using agents) - and then out of a sudden the company stopped the process.

The company is claiming this person has more than 1 account with them, however he denies those allegations and he has only 1 single account! He is asking for the company to pay him in full, however the company agreed only to return the total deposits of approximately $10,000 plus about $3,000 of "compensation" ... but he doesn't accept this sort of "compensation" and he wants to be paid the full amount.

The company claims he used another person who placed bets for him, which he admits he did at some point but definitely not when he opened the account and definitely not when he made many bets and deposits, so at some point he did allow another person to place bets on his behalf - however that doesn't mean he opened another account, as the company is trying to portray!!

And this is the main argument, the company is simply trying to grasp and hold any possible excuse to refuse paying out to this person, but he wants to get his money back IN FULL.

The manager in this company of the Israeli Team - her name is Naomi, she is in charge of all the hassles to this player, she refuses to pay him and she told all representatives in the company to hang up the phone on him and don't provide him any service and leave him like that (yes, that's how Israelis can be, it's a different culture).

He even opened a thread about it in the Israeli Forum:
http://www.tapuz.co.il/forums2008/viewmsg.aspx?forumid=724&messageid=174476018

This Naomi even bothered to open an account there and explain why they did what they did but in reality she provided very vague answers, not addressing his main claim that he has only 1 single account, and she neglected many of the posts there, refusing to provide real and genuine answers as to why the company did what it did.

This person is asking by all means, for any help to get this money paid back accordingly, because this is money he deserves to get back, and all the hassles of the company are nothing but utterly ridiculous attempts trying to avoid paying him, despite the fact during all his bets they never questioned his account! (He mentioned he got to $67,000 once with the account but lost around $16,000 and then he decided that enough is enough and he wanted to withdraw that balance).

If anyone can help - please let us know?!
I am acting as a translator for this person and I've already submitted a complaint form on behalf of him to SBR, since he doesn't know English properly.

If you have more insight what can be done about this incident please let me know and I promise to pass all relevant information to that person.

Thank you!

powerful_Rogue

Im guessing by the network operartor shown in the screenshot your friend lives in Israel?

As such, I think you might struggle on here as this situation will be covered by Israeli law and not UK law.

jumperabv3

powerful_Rogue wrote: »

Im guessing by the network operartor shown in the screenshot your friend lives in Israel?

As such, I think you might struggle on here as this situation will be covered by Israeli law and not UK law.

I'm afraid you're wrong.
The Israeli department of Victor Chandler is operating from Gibraltar and they serve Israeli clients based on UK laws, it's strictly stipulated in their Terms & Conditions both in English and in Hebrew.
They do speak Hebrew in the company, however they treat all International customers in the same way and all laws are based on UK laws.

Regardless of straight away jumping as you suggested into the legal system, what alternatives can be done which can be effective here? For example I think just the fact this thread is posted here is already one way to put some pressure on the company. What else could be effective?

shaun_from_Africa

The only way to know for sure if the company have done something illegal will be to take legal advice from some who knows about the gaming laws for companies based in Gibraltar.
Their laws may be based on UK laws but any proceedings will still have to be taken using Gibraltan laws and courts.

I don't think that a complaint on a small UK forum will have any effect on a multi million $ international company.

ljonski

http://forum.sbrforum.com/ post here on the forum

These give them a B rating which is quite good . Vic doesn't like paying out money but generally he ain't a thief . So He obvoiusly suspects something.
He might have to go to Gibralter Gambling commission. However i don't know about this

her name is Naomi, she is in charge of all the hassles to this player, she refuses to pay him and she told all representatives in the company to hang up the phone on him and don't provide him any service and leave him like that (yes, that's how Israelis can be, it's a different culture).

Is that legal?

jumperabv3

shaun_from_Africa wrote: »

The only way to know for sure if the company have done something illegal will be to take legal advice from some who knows about the gaming laws for companies based in Gibraltar.
Their laws may be based on UK laws but any proceedings will still have to be taken using Gibraltan laws and courts.

I don't think that a complaint on a small UK forum will have any effect on a multi million $ international company.

I think downgrading them in SBR would have more effect than jumping into legal actions.
Likewise, if you keep on insisting on legal actions, have you ever heard of IBAS?
I think IBAS would make things simpler, but this is only if SBR cannot assist.

jumperabv3

ljonski wrote: »

Vic doesn't like paying out money but generally he ain't a thief . So He obvoiusly suspects something.

Do you know him in person?

shaun_from_Africa

Why are you so against considering legal action?
If your friend is convinced that they are in the right then surely for $37, 000 it would be worth pursuing.

Even without full blown legal action, a call to the Gibraltar gaming commission would be helpful.

jumperabv3

shaun_from_Africa wrote: »

Why are you so against considering legal action?

Legal action is costly, takes too long, could be effective but can take years until judgement is ruled and this is not $370,000 - it's $37,000 ... solicitors in Israel are asking for a minimum of $5,000 commission for this!

Consider other facts, such as this person would need a translator and might have to appear in court several times, outside of Israel, which is flights + hotel to pay for - this is not the best way moving forward.

Indeed, this is not a small amount but is also not a very large amount that is worth putting so much into it. A complaint in forum can be effective especially in times of competition where VC would have to compete with many bookmakers, this is a case proving their wrongdoing and as long as it remains unresolved, if I would be a potential gambler reading this, I would have avoided using the company.

As I also mentioned there could be a cheaper way to solve this, here:
http://www.ibas-uk.com/

George_Michael

You are asking for help/advice for someone that lives in Israel and who is having problems with a company registered in Gibraltar and which is regulated by the Gibraltar gaming commission and that company has to abide by the laws of Gibraltar.

In all honesty, you are not going to get too much in the way of useful advice from a UK orientated forum.

JJ_Egan

Difficult to see from the posts the exact reason for VC to say the user has broken what rule .

Using another person to place bets .. yes guilty .
Opening more than one account would need to see the evidence from VC .