Sure Parking Services

Lizzie2995

Hi, did a really stupid thing today, wonder if I could get some advice.

Parked in Asda car park with mum who is disabled. Parked in disabled bay and displayed badge. Signs said charges still apply so went to machine. You need to type in bay number and it tells you how nuch to pay. (apparently 50p all day on Sundays)

It said "no charge" so I thought great obviously no charge today. Came back to find ticket on car. Was so puzzled why this had been issued. Eventually asked couple parked next to me and the penny dropped that the machine said "no change" and i had misread it.

I know I was really stupid, but Mum has alzheimers and taking her out frazzles my brain. Should I just accept my error and pay the 30 quid.

Would appreciate any advice you could give.

lescm19

Sounds like the same system they have in the Water Gardens in Harlow, where there is an Asda.
When we have made a simple mistake (eg, forgetting to put ticket on dash) going to the car park management offices got it quashed on the spot.
I very much doubt that you will have to pay the charge if you read the newbies section and follow any advice from the more experienced here.

Stroma

Never heard of that company before, they are not by first glance in the BPA AOS, are you sure it's not Smart Parking ?

Lizzie2995

Yes it was Water Garden and yes it was Smart Parking. (definately need to wear glasses more often).

Didnt even know that there was a management office there. Will read through newbies section.

Guys_Dad

First thing - apart from reading NEWBIES sticky thread - contact supermarket and ask them to arrange cancellation.

lescm19

The parking management office is in the North East corner of the lower level, to the left of the disabled parking, a window in the wall like a bank counter.

Coupon-mad

Lizzie2995 wrote: »

Yes it was Water Garden and yes it was Smart Parking. (definately need to wear glasses more often).

Didnt even know that there was a management office there. Will read through newbies section.

The 'NEWBIES PLEASE READ THIS FIRST!' thread is at the top and then the second batch of stickies are collated by Crabman - click on that too and then on the sticky called 'Successful Complaints about PPCs' in his sticky thread links:

http://forums.moneysavingexpert.com/...play.php?f=163

If you read the latter sticky thread you will find over a dozen examples of complaints to Asda which worked to get Smart Parking PCNs cancelled. You should complain to the Store Manager and mention the disability issue causing you stress when shopping which is not helped by this unjust harassment by their agent. Do not listen to any staff member who fobs you off or pretends Asda don't own the car park (it's a standard Asda Colleague lie).

And if you submit the template first appeal (from the NEWBIES thread) online to Smart, preferably waiting until you get the Notice to Owner in the post - then Smart WILL cancel.