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ICICI Bank UK Online currency exchange

I'm trying to buy some Zloty online with the above website, each time I try to register I get an error saying "We were unable to sufficiently verify your identity. Please check the details." At this stage they don't even know my card details so how do they know something is incorrect? The card is registered to the address I'm entering and all the details are correct. The error message doesn't direct me to where the issue lies.

Has anyone else come up against this?

Comments

  • dzug1
    dzug1 Posts: 13,535 Forumite
    10,000 Posts Combo Breaker
    Perhaps they cannot associate you with your address and the card isn't the issue?


    Check the exact format, postcode, etc.
  • DBGage
    DBGage Posts: 86 Forumite
    Part of the Furniture
    Check the address to match which records? :/
  • dzug1
    dzug1 Posts: 13,535 Forumite
    10,000 Posts Combo Breaker
    That it's in the exact same format as the official Royal Mail postcode list for example
  • John259
    John259 Posts: 1,085 Forumite
    Sixth Anniversary
    Have you tried the postcode with the space, and also without the space?
    "Such an enormous country, you realize when you cross it" - Jack Kerouac
This discussion has been closed.
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