Misunderstanding of Chargeback?

leeroy2009

maybe slightly confused, but I did have a similar problem as the op, Barclaycard soon had my money back, my case was I sent something back and didn't get my refund from the seller, but I had proof of posting waited 14 days and nothing, contacted Barclaycard submited the claim and they got the money back


I was always under the impression that cc were in some way responsible for cases such as the ops, sorry for any confusing or misleading information

YorkshireBoy

leeroy2009 wrote: »

I was always under the impression that cc were in some way responsible for cases such as the ops, sorry for any confusing or misleading information

It's important to know this is part of Visa, Mastercard and Amex's internal rules and NOT a legal requirement (which Section 75 is).



http://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback

..................

Bantex_2

Is chargeback to an extent a voluntary thing, as opposed to S75 which is statute?

grumbler

Call it whatever you want. It's a Visa/Mastercard internal rule/procedure, not a law. And it's an international rule, not a local law.

nhampson

leeroy2009 wrote: »

forgot to add, if the seller does communicate with you - it is them who has to pay the return postage, sadly getting this out of them is another thing altogether.

I did mention this when I emailed the seller, they have a section on faulty goods to be returned at the sellers cost.

leeroy2009

who are these chancers? would be nice to know to make sure I and others stay well clear

nhampson

https://www.top-battery.co.uk

All looks good, 60 day money back, 3 year warranty etc

Only a problem when you have a problem

leeroy2009

lol:


If you are not satisfied with our products for any reason, please don't hesitate to contact us, we will reply you within 24 hours. Our goal is 100% customer satisfaction.

leeroy2009

We accept Paypal only


paypal only is this how you paid?

leeroy2009

http://www.trustpilot.co.uk/review/top-battery.co.uk


says it all