Service performed but now more work......

kfw_2

Hi all,
My car is now 2 years old and went in for it's 2nd/major service (Hyundai i10, 12 reg). As usual great service and attention given by the main dealer.

However they told me that they now want the car to come back in to have a leak on the gearbox seal investigated, having asked why didn't do it now - at the same time of service, the service manager said it's a 3-4 day job and may also mean a new clutch as well!?

Thankfully this is covered under warranty be it just an investigation or a new gear box seal and clutch.

My question is, what could cause the gearbox seal to fail and omit seepage? I hadn't noticed anything wrong whilst driving, so are they just being over cautious?? is it really a 3-4 day job to do it such a check/change?

Anyone else experienced this sort of work on a 2 year old car?? (16k miles)

thanks for any opinions.

Joe_Horner

Sounds like decent service and good that they were thorough enough to spot it.

It sounds from the "may need new clutch" as if they suspect the input shaft seal. If it fails then oil from the box can get onto the clutch and ruin it. Seals usually fail through age or poor fitting but they can start leaking for no apparent reason. You wouldn't notice anything while driving until either (a) enough oil got onto the clutch to cause slipping / juddering or (b) the box got so empty that it damaged itself.

They're basically a ring of rubber, a couple of mm wide, which are permanently rubbing on a shaft that's spinning at the same speed as your engine whenever the car's moving. So that can be anything up to 100 or so revolutions every second - it's pretty amazing that they work at all, let alone usually last for years.

As for the work involved, 2 - 3 days sound pretty reasonable given that they'll have to at least remove the gearbox and (depending on the car) quite possibly the engine, then strip the clutch in order to find out exactly what's needed. Then they (probably) have to order parts, reassemble, refit the box and / or engine and test it.

This is the sort of thing that they give guarantees for - imagine if it was the good old days when you only got 12 months / 12k miles and had to pay for this yourself. And you may well get a free clutch replacement out of it

marlot

I agree. Sounds like you have a good garage there, who are actively looking for issues during the warranty period, even though they don't need to.

arcon5

Either a good garage or naughty garage - either way you are the winner.

And naughty means it's now unknown for dealerships to 'find' work that needs doing just to get paid by the manufacturer

AdrianC

kfw wrote: »

My question is, what could cause the gearbox seal to fail and omit seepage?

Sounds like the problem is that the seepage hasn't been omitted, tbh.

Joe_Horner

AdrianC wrote: »

Sounds like the problem is that the seepage hasn't been omitted, tbh.

Took me a couple of reads to see what you did there

Strider590

Seeing as it's quite a new car, they probably want the car in to fix known production faults. All manufacturers do this, it avoids the need for product recalls and the associated bad press.

iolanthe07

This is exactly why it pays to have cars maintained by a manufacturer appointed dealership, at least while they are still under warranty.

colino

When it is repaired, your dealer will apologise and tell you that it was an error at the factory when gearboxes were overfilled with oil. The same story is being pattered out to all owners of i10s, i20s and i30s, complaining about a drip, even when they change the crankshaft oil seal!
Great company making terrible engineering cost savings and now having to expensively, retrospectively put their cars right.

EdGasket

3-4 day job??? No way. The labour would be thousands. 1 day maximum.

shaun_from_Africa

EdGasket wrote: »

3-4 day job??? No way. The labour would be thousands. 1 day maximum.

I suppose that it could be a 1 day job but spread out over 3 to 4 days to fit in with work already planned.