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important changes to your t-mobile phone plan
spark_deals
Posts: 311 Forumite
in Mobiles
Hi all,
I got a letter today dates 7/4/14 regarding 'important changes to your t-mobile phone plan', notifying increase of 2.7%. it would be effective from 28th May, 2014. I took out the contract on Jan5, 2013.
I sopke to customer care, disconnected twice and third time, continued to say she can't hear me. Also she says that t-mobile can increase call charges as it is part of price plan.
Can I cancel on the basis of increase in call charges and SMS charges ( specifically IDD increasing from 20p to 25p, an increase of 25%) have material impact and should be allowed to cancel penality free.
Thanks
Spark
PS. Mod please move if needed to suitable place/ if duplicated.
I got a letter today dates 7/4/14 regarding 'important changes to your t-mobile phone plan', notifying increase of 2.7%. it would be effective from 28th May, 2014. I took out the contract on Jan5, 2013.
I sopke to customer care, disconnected twice and third time, continued to say she can't hear me. Also she says that t-mobile can increase call charges as it is part of price plan.
Can I cancel on the basis of increase in call charges and SMS charges ( specifically IDD increasing from 20p to 25p, an increase of 25%) have material impact and should be allowed to cancel penality free.
Thanks
Spark
PS. Mod please move if needed to suitable place/ if duplicated.
Was this post useful to you? Feel free to click the thanks button--¬ :beer:
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Comments
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Snap
I got same letter today
I took out a 12 month sim only deal in December
Surely an inflationary rise can only be applied after 12 month's? The RPI figure is based on the previous 12 month's and I have only had this sim 4 months so any increase is unwarranted and I considered they have tricked me
What are my options?0 -
Haven't they recently increased prices recently? around Dec/ Jan?Was this post useful to you? Feel free to click the thanks button--¬ :beer:0
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spark_deals wrote: »Hi all,
I got a letter today dates 7/4/14 regarding 'important changes to your t-mobile phone plan', notifying increase of 2.7%. it would be effective from 28th May, 2014. I took out the contract on Jan5, 2013.
I sopke to customer care, disconnected twice and third time, continued to say she can't hear me. Also she says that t-mobile can increase call charges as it is part of price plan.
Can I cancel on the basis of increase in call charges and SMS charges ( specifically IDD increasing from 20p to 25p, an increase of 25%) have material impact and should be allowed to cancel penality free.
Thanks
Spark
PS. Mod please move if needed to suitable place/ if duplicated.
Check out this thread -
https://forums.moneysavingexpert.com/discussion/4818999
Good luck!0 -
In summary the options / outcome are?0 -
Summary of that thread:
Send a few emails, read a few replys, possibly get a refund.0
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