Vodafone and Bryan Carter Solicitors

northernlad24319912014

Hi sorry i may have posted this in the wrong place. A two years ago while i was in my second year of uni i had a phone on contract with vodafone. Around the summer time the phone was cut off for two months for no reason. I hadn't missed any payments or anything. Then when they put the phone back on they charged me double for those two months saying i had gone over my limit in that time. After trying to sort it out i paid and then did not renew the contract as it had almost ended. Now i have received a letter dated 27th of March 2014 from Bryan Carter Solicitors claiming that they have been trying to contact me and i owe then £164.79. This is the first i have heard of this. The contract came out of my mothers account and was in my name but was paid off in full at the time. My mother is disabled and i can't afford this. They said they would put the account on hold for 14 days while i gather evidence to prove that i paid this but this happened two years ago and neither me nor my mother can find anything. I don't live with her any more. I can't afford a CCJ as i am getting married and want to be able to start a life, plus this is completely wrong that they are harrassing me for money. Could anyone offer any advice on what to do next please. I would greatly appreciate this. Thank you in advance.

Silk

northernlad24319912014 wrote: »

After trying to sort it out i paid and then did not renew the contract as it had almost ended. Now i have received a letter dated 27th of March 2014 from Bryan Carter Solicitors claiming that they have been trying to contact me and i owe then £164.79. This is the first i have heard of this. The contract came out of my mothers account and was in my name but was paid off in full at the time. My mother is disabled and i can't afford this. They said they would put the account on hold for 14 days while i gather evidence to prove that i paid this but this happened two years ago and neither me nor my mother can find anything. I don't live with her any more. I can't afford a CCJ as i am getting married and want to be able to start a life, plus this is completely wrong that they are harrassing me for money. Could anyone offer any advice on what to do next please. I would greatly appreciate this. Thank you in advance.

The contract will reach a minimum term after which you must cancel or they will continue ....if you did not cancel the debt will be correct

If it was in your name then your Mother has nothing to worry about.

There won't be a CCJ but they will trash your credit rating for the next 6 years and will already have done that most likely

MataNui

Firstly your contract NEVER ended. It is a minimum term, not a fixed term. If you wanted the contract to end you should have explicitly cancelled it. So from VFs point of view the debt is legit. You never cancelled the contract, it continued but you stopped paying for it.

northernlad24319912014

Sorry should have made it clear. I did cancel the contract at the time and paid the fee to make sure everything was square. Thanks for your input i appreciate it.

mobilejunkie

Given that it was just two years ago it's perfectly possible to obtain copies of the relevant payment from your bank or credit card. I would do that urgently (it's not credible that you can't). Then continue to respond to Vodafone but also contact the Web Relations Team as instructed endlessly on the Vodafone complaints thread on here. If you are correct and have an honest case they will sort it out for you.

IF you are correct and "paid the fee" to cancel the contract it would have been a LARGE one, since you would have needed to pay the full cost of running the contract for the remainder of its minimum term. I am, in fact, surprised at such a small figure which is being demanded. Maybe there was a small amount for use on a final bill which was unpaid and interest/costs have been added. Vodafone should be able to give you precise details of what (according to them) you actually did and paid. You will be in a far better position to establish the exact facts when you have that. In any case, since it is a solicitor and not a debt collector it's not certain that you won't end up in court. Although that is unlikely they may have already trashed your credit report. You can check that by paying about £3 to each of the credit reference agencies before applying for a mortgage (or another mobile contract etc, for that matter).

Silk

northernlad24319912014 wrote: »

Sorry should have made it clear. I did cancel the contract at the time and paid the fee to make sure everything was square. Thanks for your input i appreciate it.

If you did cancel what is the outstanding amount for ?

Did you get a final bill

northernlad24319912014

To be honest silk i dont know all i have recieved is this one letter. And thanks i will get onto my bank ASAP, i have the next few days offwork so i will get this done now. Thank you.

Vodafone

Hi northernlad24319912014,

Thanks for making me aware of this.

To enable me to get things looked into, could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Kind regards,

Lee

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