Edf!!!

[Deleted User]

My tarrif is coming to the end at the end of April and ive spent the last week trying to get through to EDF on there dedicated webpage and also there 0800 number and still I cant get through to sort this out. Has anyone else had this problem and did you get through in the end...

footyguy

ImDoingItForMe wrote: »

My tarrif is coming to the end at the end of April and ive spent the last week trying to get through to EDF on there dedicated webpage and also there 0800 number and still I cant get through to sort this out. Has anyone else had this problem and did you get through in the end...

What is the problem exactly? i.e. why do you need to speak to EDF? e.g. are you wanting to move to another tariff with them?

They are not as cheap as they once were, and by the sounds of it, you are not happy with their customer support either.

Try this:
http://www.moneysavingexpert.com/utilities/you-switch-gas-electricity

[Deleted User]

footyguy wrote: »

What is the problem exactly? i.e. why do you need to speak to EDF? e.g. are you wanting to move to another tariff with them?

They are not as cheap as they once were, and by the sounds of it, you are not happy with their customer support either.

Try this:
http://www.moneysavingexpert.com/utilities/you-switch-gas-electricity

There are roughly the cheapest as im on E7 and ive checked other tarrifs. Ive worked out both the day and night rate and the daily charge. My problem is they said use the dedicated webpage but its always down and when I ring them I don't get an answer as im always on hold. Then I do live chat and they say ive got to use the dedicated page as then itll change over on the 1st May when it should and not before as they cant do it on live chat.

jobdone1

Try this number it works for me 0113 8207832. I always get the uk call center with this.:D

victor2

ImDoingItForMe wrote: »

There are roughly the cheapest as im on E7 and ive checked other tarrifs. Ive worked out both the day and night rate and the daily charge. My problem is they said use the dedicated webpage but its always down and when I ring them I don't get an answer as im always on hold. Then I do live chat and they say ive got to use the dedicated page as then itll change over on the 1st May when it should and not before as they cant do it on live chat.

If you can't get through to them then initiate a switch to someone you can. I'm also on an EDF tariff ending this month. I've already started the switch to Ovo, who seem to be winning a lot of new customers presently. Must admit I've never had problems getting through to EDF though, and have just successfully logged in to my account with them. However, their current tariffs just aren't competitive enough for my usage.

jobdone1

I am off to Flow energy. Edf i think has missed a trick they must be losing thousands of customers. Should have com in with a better tarriff, Mind you they are one of the so called big 6. Enough said.

[Deleted User]

Do you have Economy 7 then? Are you all electric?

victor2

ImDoingItForMe wrote: »

Do you have Economy 7 then? Are you all electric?

Don't have E7, so different conditions.
Have you tried one of the switching sites like uSwitch to see what is suggested as the cheapest supplier for you? So long as you input your annual usage in kWh, they're pretty accurate.
I would be surprised if EDF come out as the cheapest, even after you eliminate the ones who repeatedly get bad reviews , but I'm not familiar with all electric tariffs.

[Deleted User]

I did that a few weeks ago. EDF were £17 a year more but the cheapest one other than that you had to pay £30 to get out of if you wanted to leave before the end of the tarrif. That was the next best cheapest
Edited just to say I spent around 5 to 6 hours over a period of a few days and made sure I was looking at the day and night rates as well as the standing charge as I don't go by the KW I use as that fluctuates. So I used my own meter reading from sept last year to the present day using the rates im on now them compared them to different companies. And yes I did use U switch. Still edf came out nearly the best.. Unless things have changed in the last few weeks. If I get time again I will re do it all again. I just didn't want to leave it too late..

victor2

If you want to stay with EDF then you should be able to switch to a new tariff from their "MyAccount". I've just had a look at it and it linked to their "dedicated website", which came up OK. It says you can initiate the switch and it will take effect when your current tariff ends.
Haven't actually input into it as I'm leaving anyway, but it looks like it's working to me.

[Deleted User]

Yep and when I put my surname, account number and postcode in it replies Oops!!! There has been an error. This goes back to what ive already said...Its not working.... and hasn't been for a week....