Looking for reliable broadband- not Post Office!

SiobhansDad

After 3 or more years with the Post Office, the last couple of months have been a nightmare. Not only has the connection become unreliable, but the technical support dept has wasted a lot of our time as we try to get back online, with several misleading judgements on where the faults are and the way to fix them. We have had 2 new routers in the last 3 weeks and they are both substandard to the one they were replacing. They seem to have started selling their customers cheap.
So, we aren't just looking for a cheap home phone and broadband deal, but a solid service too. (After all, our time is money as well!)
We'd love to hear any suggestions for the best mix of service and access. Thanks

JJ_Egan

Plusnet for me and it always comes out high in customer service reports .

SiobhansDad

Thanks JJ, I'll have a look at them right away. It occurs to me that reliability is split into 2 parts: the network, which is either Virgin fibre or BT, and the equipment (router) the ISP provides or you buy yourself.

balloo_2

JJ_Egan wrote: »

Plusnet for me and it always comes out high in customer service reports .

Sorry I cant wait until May so I can leave PlusNet. Ever since I joined PlusNet 2 years I have had connection problems, maybe its not them but on the second year I had 10gb and found it was not enough so I signed up for an extra boost so I thought I had unlimited but they signed me up for another year @ £30.50 even tho my first year had not ended, and when I queried? it they would not budge so I am off, may go back to Talk Talk or even Tesco. that's my opinion about PlusNet.