Orange/Wanadoo still charging 9 months after changing ISP

hannanshah

My father has been getting charged by Orange Broadband (previously Wanadoo) for the last 9 months eventhough he migrated to Sky Broadband 9 months ago. He got issued with a MAC code and it was given to Sky and the transfer took place smoothly.

He has complained to Orange who said that they were charging him as they thought he was a user who was connected but not using their service! They blame Sky for not informing them that we had switched over. Sky claim it is Orange's fault.

To me it seems pretty obvious that Orange are the ones to blame. Sky suggest contactin OFCOM. I would rather give Orange 7 days written notice to pay up before I go to the Small Claims Court.

Please give me your opinions on the best course of action.

lil_elvis2000

Join the crowd, I too have been shafted by Orange. You won't get very far with Orange customer service. I think your best bet is OfCom first and them IPSA (?) and then court. Another thing to try is to contact your bank and have those six months of charges reversed. You may have protection from the direct debit guarantee if you can show that you did cancel your Orange account....

But why did you not notice that the direct debit had not been removed?

mrJ_5

you should actually contact your previous ISP after you migrate to make sure that they have fully cancelled your account

Drunkstar

I will be willing to place my life savings on it being Skys fault. They rarely actually use the MAC properly, its gotten to the point that if anyone leaves BT for Sky I tell the customer to ring us up the day after the transfer to make sure they have switched off the billing side as they so rarely do it. Saves me a lot of work down the line.
That said, when I changed from Virgin to Madasafish Virgin said that IF I was going to Sky to ring them up to ensure it was stoped with them. So its not just a BT issue.



Either way, Orange should refund the money.

espresso

Drunkstar wrote: »

I will be willing to place my life savings on it being Skys fault..........

How can it be Sky's fault? The responsibility lies with the user to cancel the previous ISP's service and to terminate any payment arrangements!

Drunkstar

If Sky use teh MAC correctly it should switch off the billing automaticly. If they havent used it correctly then they are to blame not Orange as they were still under the impression they were the billing ISP.

THAT makes it their fault. Dont get me wrong, the user should make sure teh DD had ben cacelled, but its not their fault that Orange were still billing, it was Skys.