Ryanair postal address, question about EU/261 rights

greentea123_2

Hi

I saw that show with Martin on a few weeks ago & recall it being said that if your flight is delayed more than 3 hours you're entitled to £200 compensation. I was kept sat on a stationary flight (going to Malaga) for more than 3 hours back in Sep last year. However if I go through the EU261 claim link to fill in a claim it starts asking me for info on what hotel I had to book into etc. etc., the flight left eventually but after 3 hours, even if I had wanted to book onto another flight I couldn't have as they wouldn't let us off the plane (despite the delay supposedly being due to a 'slight fume smell'?!)

I've also gone through another claim link on the Ryanair site but this was a bit ago only to get an email from them just saying I'm not entitled to anything because the 'flight has been utilised' (?!)

I've tried emailing their customer services email but get an automated response which is not helpful at all.

Surely I should still be entitled to this compo even though I didn't have to book in anywhere etc (well like I say, I COULDN'T COS WE WEREN'T ALLOWED OFF THE PLANE), what's the best thing for me to do to get this?

That claim site they've set up & their email communication is useless. I can't find a postal address either and don't want to spend a fortune starting ringing numbers if it's unlikely to get me anywhere.

Can anyone help? It would be much appreciated!

powerful_Rogue

greentea123 wrote: »

the delay supposedly being due to a 'slight fume smell'?

The airline is not obliged to pay compensation if it can prove that the delay was caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.

Caz3121

You need to start by having a good (not 10 minute glance) of the FAQs here
All the answers that you need will be found here.
https://forums.moneysavingexpert.com/discussion/4384705

Start by using Flightstats to check the actual ARRIVAL time of the flight. Often flights make up time enroute so you need to first check that it arrived over 3 hours later than scheduled

wealdroam

Greentea123, have you thought about posting on

The Flight Delay Compensation Board