Malware help please

Moocow5

Hi all,


Before I start waffling, I need to warn you that I'm not that techie, so please be kind to me :-D


Okay....I have some kind of malware on my laptop. It's only showing itself when I'm using Chrome. It will suddenly take me away from my Virgin email page and I either get some mail order catalogue-type website, a fake Java update page or I get a McAfee red warning page. I also sometimes get a sudden audio advertisement or film trailer (?) which comes through my laptop speakers but no change of page.


I have McAfee installed, but this obviously slipped through. I have done a full system scan but it found nothing. Over the past couple of days I have tried:


SuperAntiSpyware (found a few cookies, nothing else).
Malwarebytes - found nothing.
Avast - found nothing
Hitman Pro - again, nothing
Ad-aware - nothing


Can anyone suggest anything which might find and remove it please? I'd appreciate any help. Cheers.

closed

chrome extension?

uninstall it.

Moocow5

Hi Closed :-)


Thanks for replying.


Do ya mean I should just uninstall Chrome itself? Or an extension? Sorry, I'm showing my ignorance :-o I don't know what extensions are lol.

debitcardmayhem

Have you tried with IE or Firefox , it may be just a chrome extension, which I guess closed is alluding to

Moocow5

debitcardmayhem wrote: »

Have you tried with IE or Firefox , it may be just a chrome extension, which I guess closed is alluding to

Hi DCM :-)


It's only happening when I'm using Chrome. I also use IE but don't have a problem there. Are extensions uninstalled as a separate thing or shall I just uninstall Chrome, then reinstall it?


Cheers!

debitcardmayhem

Moocow5 wrote: »

Hi DCM :-)


It's only happening when I'm using Chrome. I also use IE but don't have a problem there. Are extensions uninstalled as a separate thing or shall I just uninstall Chrome, then reinstall it?


Cheers!

I have never used Chrome so I cant comment, someone who does will hopefully advise

closed

https://support.google.com/chrome/answer/113907?hl=en-GB

also check search engine hasn't been changed.

Moocow5

closed wrote: »

https://support.google.com/chrome/answer/113907?hl=en-GB

also check search engine hasn't been changed.

I checked which extensions are on Chrome and there's only two....McAfee SiteAdvisor and Skype Click to Call.


How would I know if the search engine has been changed? It still has my favourites across the bar at the top, so all looks 'normal'.

GunJack

go to the Settings tab, scroll down to Search Providers, click to manage/change, set google search as default, and delete all others except maybe yahoo or bing, job done....

Moocow5

It's now affecting IE too :-( I'll be using a page when suddenly the page changes to a Java update page. Surely it's something which is hiding away somewhere in my computer?

GunJack

do the same with ie, remove other search engines & toolbars