Spanish Car Hire

Jose666

My wife is travelling to Spain with 6 companions in June I her booked flights with Jet2.com. She also required a vehicle for the entire party of 7. So I booked a car through the Jet2.com website Holiday extras this was on the 8th Jan 2014 (7 seater automatic) deposit paid booking confirmed. The date of booking being 6 months in advance, knowing that if we left it too late this vehicle might not be available.
I might also add she is the only driver in the party and is registered disabled, and requires a automatic vehicle. We have just received an email from the hire company in Spain stating that the car is now not available.
What are my rights etc?
Who do I persue Jet2 or the Spanish car hire company?

Obviously_the_best

Unfortunately, if you've received a full refund, you can't pursue anyone.

Where in Spain is she flying, and what dates? Someone on here will probably be able to find a reasonable deal.

Jose666

Obviously_the_best wrote: »

Unfortunately, if you've received a full refund, you can't pursue anyone.

Where in Spain is she flying, and what dates? Someone on here will probably be able to find a reasonable deal.

She has not received a refund she was told to take smaller car (5 seater) with a manual gearbox this car would not seat 7 people and her licence does cover her to drive it!

joerugby

Jose666 wrote: »

She has not received a refund she was told to take smaller car (5 seater) with a manual gearbox this car would not seat 7 people and her licence does cover her to drive it!

Ask for a refund, then book again. June is still two months away.

Jose666

joerugby wrote: »

Ask for a refund, then book again. June is still two months away.

Reason booked six months in advance was 7 seater autos are like rocking horse sh*t, also the price would have increased!

Also what is the point in booking in advance for a required vehicle even if it's been confirmed 3 months earlier!

Obviously_the_best

Unfortunately there isn't anything else you can do, so just tell them she'll take a refund, then find another option.

I do agree though, finding another 7 seat auto may be a little tricky.

Posting the car hire agent (Goldcar, Dickmanns etc) dates and airport here would help.

supersaverg

Jose666 wrote: »

My wife is travelling to Spain with 6 companions in June I her booked flights with Jet2.com. She also required a vehicle for the entire party of 7. So I booked a car through the Jet2.com website Holiday extras this was on the 8th Jan 2014 (7 seater automatic) deposit paid booking confirmed. The date of booking being 6 months in advance, knowing that if we left it too late this vehicle might not be available.
I might also add she is the only driver in the party and is registered disabled, and requires a automatic vehicle. We have just received an email from the hire company in Spain stating that the car is now not available.
What are my rights etc?
Who do I persue Jet2 or the Spanish car hire company?

I dont think you will get anywhere. Which is shambolic (in your circumstances). I assume you have had a a full refund?

You could try https://www.carjet.com for a replacement?