We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
Sent back upgraded phone
Hey guys,
Just looking for a bit of advice really. I was with Orange and decided to upgrade my phone since my contract is up shortly. I phoned them, selected an iphone on an EE plan.
I received the phone on Monday 31/3/14 . I honestly didn't like IOS7 or the screen size, so phoned up to ask if under the 14 day return policy I could send it back. They said that was fine and send me a grey bag in which to post the phone back to them. They also told me it would take 48 hours to go back to Orange so I could upgrade again, so I would be without any connection to the network.
The phone was received on the 4/4/14 under tracked delivery. I phoned EE on the house phone to confirm they had received the phone and was advised to wait 48 hours to go back to Orange ( all this time I had no signal, so was not able to receive or send texts/ calls).
Okay, so I waited until Sunday 48 hours after the phone conversation and was told to keep the phone on, they would rectify the situation within 1 hour. 7 hours later, I phoned again only to be told that it would take 7-10 days now to put me back on Orange, before I can upgrade. So in total I could be without a connection/signal for 17 days!! :mad:
Not sure what to do, they are obviously billing me for the period that I literally cannot use my old phone. I'm just wondering if any one else has been in this predicament or any suggestions any one has?
Just looking for a bit of advice really. I was with Orange and decided to upgrade my phone since my contract is up shortly. I phoned them, selected an iphone on an EE plan.
I received the phone on Monday 31/3/14 . I honestly didn't like IOS7 or the screen size, so phoned up to ask if under the 14 day return policy I could send it back. They said that was fine and send me a grey bag in which to post the phone back to them. They also told me it would take 48 hours to go back to Orange so I could upgrade again, so I would be without any connection to the network.
The phone was received on the 4/4/14 under tracked delivery. I phoned EE on the house phone to confirm they had received the phone and was advised to wait 48 hours to go back to Orange ( all this time I had no signal, so was not able to receive or send texts/ calls).
Okay, so I waited until Sunday 48 hours after the phone conversation and was told to keep the phone on, they would rectify the situation within 1 hour. 7 hours later, I phoned again only to be told that it would take 7-10 days now to put me back on Orange, before I can upgrade. So in total I could be without a connection/signal for 17 days!! :mad:
Not sure what to do, they are obviously billing me for the period that I literally cannot use my old phone. I'm just wondering if any one else has been in this predicament or any suggestions any one has?
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 348.7K Banking & Borrowing
- 252.3K Reduce Debt & Boost Income
- 452.5K Spending & Discounts
- 241.3K Work, Benefits & Business
- 617.9K Mortgages, Homes & Bills
- 175.8K Life & Family
- 254.5K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 15.1K Coronavirus Support Boards