Somebody needs to stop Npower

SteveJonesey

I am at my wits end with Npower. Same as everyone else, left after 10 months with no bill and diabolical CS. Then shocked with HUGE final bill. Disputed the bill to be met with a brick wall saying it is correct. Then got a phonecall to admit the bill was wrong and now they have put my account on hold. Hurrah I thought.......... of course the 'amended bill' is £80 higher!!!!!! What a joke, and it was delivered with the threat of bailiffs and court action.

Upon inspection of this 'amended' bill, they have recalculated my entire time with them on their Standard Rate. ie the highest. Obviously I was not on this rate.

This site and many others are overrun with complaints about Npower and it is common knowledge even from npower employees that the entire system is in meltdown. The trouble is, Npower keeps demanding payments and threatening bailiffs and court action before it has its own house in order. Why is someone like the Ombudsman not stepping in to stop them. It is causing many people stress and sleepless nights,

chanz4

are they not cutting jobs and going india also?

Rhenser

Yes, someone really should do something about them! :cool:

Meanwhile, have you considered following the suppliers official complaint provedure? Usually works, and if not you can ask the ombudsman to assist you if there is no satisfactory final response or 8 weeks have passed since raising the complaint, whichever is sooner

Charshy

Having the exact same problem as SteveJonesey.

Received letter #1, assumed it was a mistake since it was £450+, tried to call the call centre and couldn't get through because of 1 hour + call times according to the automated system - assumed lots of bills must have been sent in error (since I closed my account 10 months ago) and disregarded.

Received letter #2, tried to call everyday and got the same 1 hour + wait announced via the automated system. Wrote a postal letter to ask why I had received a new final bill after already paying my final bill.

Got a new letter to say they would send to debt collection in 7 days! This was only 7 days after I had received the previous letter!

I've since used their callback service to get "a hold" for 7 days, e-mailed the CEO and expressed my displeasure at being treated like a criminal for a bill I wasn't even expecting 10 months after closing the account, and am investigating my options. If anyone has a success story, please share it - I'm furious! They even admitted it was their own billing error on the phone. I've asked for a breakdown of charges, because they cocked up my final payment when I left them back in June 2013 (which took until August 2013 to resolve...)

I just want (1) an accurate final bill with an explanation for the delayed charges OR the charges waived, (2) for nPower to never require me to contact them to sort out their own dodgy administration ever again.

Never will I use nPower again...

fed_up_and_stressed

chanz4 wrote: »

are they not cutting jobs and going india also?

Yep sending their billing and metering its gonna get worse i reckon ... Im so happy they no longer supply me.

ms60

couldn't agree more - also at my wits end, have gone to the ombudsman and trying to switch. Would love to think of a legal claim (infliction of emotional distress?) that could hit these people for all the grief they've caused people. The hidden cost to human beings (time, stress) is way beyond what the energy costs

snowcat53

They are indeed a disgrace - a company that should be out of business through incompetence and disastrous customer service.

I complained hard re their treatment of my mother's transfer and after I threatened to go to the Ombudsman they agreed to write off the whole £250 balance.

(They still sent out a demand for payment three weeks later though)

Know your rights and fight back

NPOWER - AVOID AT ALL COSTS

snowcat53

spammer rza2434 reported

ConsumerCare

The call for transparent energy Tariffs and Bills has been and gone; In the UK there are a lot of vulnerable people when it comes to electricity and gas charges and energy companies, especially the ‘Big 6’, are aware of this. Out of curiosity I would like to ask some simple questions that I think the suppliers tend to overlook when marketing their goods as they are only concerned with keeping existing and getting new customers raising questions regarding their marketing ethics.

Do You Understand?

· The terms and conditions of your energy tariff

· The terms of your contract (fixed term of flexible)

· The unit prices for your electricity

· The discounts available

· The penalties that could be imposed for breaking your contract

· Your cancellation rights

· Your standing charges

When answering these questions take into consideration that the UK energy supply market has gone through significant changes since deregulation movements led to the companies responsible for the generation, distribution and supply of electricity and gas in England and Wales being privatised in the early 90’s with the aim of increasing the reliability and affordability of the service by opening up the market to competition. By 1998 the market was fully deregulated and to date there are over 20 different electricity and gas suppliers in the UK offering a range of different tariffs to customers led by British Gas, EDF Energy, E.ON, Scottish and Southern Energy, Npower and Scottish Power known in the UK energymarket as the ‘Big 6’ who dominate the market and discourage competition.

GingerBob_3

And guess what else about NPower - they now provide monthly updates to the credit reference agencies about the conduct of your account!!!!

So next time you apply for a loan or mortgage and get rejected, you better check what Npower has been saying about you.

Furious_crow

I'm glad this isn't just a problem for me. I'm currently on the phone to them just now after having received a bill for £500 and another bill for £490 for the same property!

I switched my tariff from my old property to a new property we moved into, and asked what the best course of action was with my old one (which I hope to rent out). They said I would just pay the old property separately.

6 months down the line, they are still taking money for my old property, and demanding the above bills for the new one!

I have logged several complaints that haven't been logged on the system (conveniently enough for them).

All I want is to know what I am due to pay out so I can cut them loose. Their service in the past year has been abysmal.

What would the next steps be if they couldn't sort it all out?