Plumber quotes free call-out but then wants to charge

neilmcl

Zandoni wrote: »

Of course I wouldn't. I also wouldn't carry out any boiler repairs.

But you're quite happy to give us your "expert" opinion as to how easy all boilers are to fault diagnose!

Zandoni

neilmcl wrote: »

But you're quite happy to give us your "expert" opinion as to how easy all boilers are to fault diagnose!

I wouldn't carry out a boiler repair because it wasn't my job and I'm not Gas Safe. I am confident to state that any competent engineer wouldn't need 1.5 hrs to diagnose a fault. I can say this because of the many conversations I have had with engineers when I worked in the gas industry.

unholyangel

Zandoni wrote: »

I wouldn't carry out a boiler repair because it wasn't my job and I'm not Gas Safe. I am confident to state that any competent engineer wouldn't need 1.5 hrs to diagnose a fault. I can say this because of the many conversations I have had with engineers when I worked in the gas industry.

That may be a general rule, but I dont think it covers every situation.

When I first got my own place my boiler was broken from june until the following februrary. I had engineers out every week nearly (by the end I knew quite a bit about them!) and it still took them 8 months to repair the problem. They kept ordering parts, fitting them then discovering that wasnt the issue.

In the end they could have replaced my boiler twice over for what they paid out in parts alone.

Sometimes even the professionals don't know everything.

Zandoni

unholyangel wrote: »

That may be a general rule, but I dont think it covers every situation.

When I first got my own place my boiler was broken from june until the following februrary. I had engineers out every week nearly (by the end I knew quite a bit about them!) and it still took them 8 months to repair the problem. They kept ordering parts, fitting them then discovering that wasnt the issue.

In the end they could have replaced my boiler twice over for what they paid out in parts alone.

Sometimes even the professionals don't know everything.

Yes they can easily get things wrong, but I just can't see an engineer spending all that time without making a decision.

jonnyd281

Zandoni wrote: »

I wouldn't carry out a boiler repair because it wasn't my job and I'm not Gas Safe. I am confident to state that any competent engineer wouldn't need 1.5 hrs to diagnose a fault. I can say this because of the many conversations I have had with engineers when I worked in the gas industry.

So your not actually an engineer, I spent 12 hours in a (ships) boiler control panel trying to find a fault, the only way to do it was properly, with the diagnosis charts and operating principles part of the manual, it eventually let me narrow the fault down, however it took a long time.

Zandoni

jonnyd281 wrote: »

So your not actually an engineer, I spent 12 hours in a (ships) boiler control panel trying to find a fault, the only way to do it was properly, with the diagnosis charts and operating principles part of the manual, it eventually let me narrow the fault down, however it took a long time.

Surely you can see that a ships boiler is more complicated than a domestic one.

jonnyd281

Zandoni wrote: »

Surely you can see that a ships boiler is more complicated than a domestic one.

They work on the same principles just a question of scale. We have domestic washing machines fitted as well as industrial ones, it can take a day to figure out what's wrong and still it can boil down to it may be this card or that card, surely not going to say a competent engineer should have that diagnosed in less than an hour?

Money-Saving-King

Fascinating. We seems to be getting near to what I asked ages ago, what Zandoni does? And Zandoni doesn't seem to know much about that either!

spacey2012

£25 for a plumber / heating engineer ?
:rotfl::rotfl::rotfl::rotfl::rotfl:

I think you can add a nought on that, they are Skilled workers.

wealdroam

Zandoni wrote: »

Surely you can see that a ships boiler is more complicated than a domestic one.

Ah... so that probably explains why the OP's engineer wasn't there for twelve hours.