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Misleading pricing at Matalan?
Brianart
Posts: 3 Newbie
I intended to buy one shirt and then wait until it had been thru the wash before buying any more but as they were priced at £12 each or £20 for two I took a chance and selected two.
At the checkout I refused the offer of a loyalty card as I was in a hurry and was then charged £24. as the offer only applied on production of the loyalty card.
Surely the pricing (displayed on the wall) should have mentioned this provision? Is there any legislation to cover this?
At the checkout I refused the offer of a loyalty card as I was in a hurry and was then charged £24. as the offer only applied on production of the loyalty card.
Surely the pricing (displayed on the wall) should have mentioned this provision? Is there any legislation to cover this?
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Comments
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What exactly did the offer sign say?0
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it's the same with go outdoors, they have a 2 tier pricing policy. £5 membership a year, for lower prices.0
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Sadly not. You could complain to the CEO, a Mr Jason Hargreaves:
[EMAIL="ceo@matalan.co.uk"]ceo@matalan.co.uk[/EMAIL]
You might get your £4 refunded and a goodwill gesture. Nothing ventured ........If you want proper advice, please consult a legal professional. I am not one! Thanks.0 -
The pricing in Matalan on all the offers I've seen (visited yesterday) had small print on the bottom saying 'cardholders only - normal price applies to non cardholders'
The other larger signs had a big picture of the cards with the offer on them stating clearly it was a cardholder price0 -
I must say when I went to Matalan the other day it was quite clear that some offers were for card holders only. And they offered a free card at the till when I went to pay.0
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Why ?
Because you can, and if the OP genuinely feels a little peeved, I imagine the CEO would want to know. Usually the Exec departments are very understanding and grateful for issues being raised. I frequently contact them to criticise and compliment on products, service etc... They now nearly always reply in person, and if it is a genuine issue which could be deemed misleading or is just wrong, they nearly always refund plus a little bit. That's why. :beer:
What is there to lose? I'm not condoning a fire and brimstone email, a polite account of what happened is all.
If you want proper advice, please consult a legal professional. I am not one! Thanks.0 -
Because you can, and if the OP genuinely feels a little peeved, I imagine the CEO would want to know. Usually the Exec departments are very understanding and grateful for issues being raised. I frequently contact them to criticise and compliment on products, service etc... They now nearly always reply in person, and if it is a genuine issue which could be deemed misleading or is just wrong, they nearly always refund plus a little bit. That's why. :beer:
What is there to lose? I'm not condoning a fire and brimstone email, a polite account of what happened is all.
Because if it becomes the norm to take pointless issues to ceo's then that method gets diluted as a resolution channel when people have genuine issues.
Not reading terms on a sign is simply a waste of everyone's time...0 -
It's about time some legislation was brought in with these sort of signs. It's so misleading seeing offers then the small print underneath has different terms.0
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