ASDA Smart Parking Ticket: Appeal or not?

smod

Hello MSE


I received a parking ticket from Smart Parking for parking in ASDA Sutton in Ashfield. Fact is I am not from around here and not a regular ASDA shopper so I had no idea that PAYING customers at ASDA need to go through the pain of having coins to pay for a parking ticket and get it refunded on exit.


Their signs state a payment of £1 for 2 hours which I did not see when I parked the car because where I parked, the board was facing the opposite side. I went in did a jolly shop for £50 and came home with a PCN.


Question is, whether to appeal this? If so how- (smartparking.com website doesn't even recognise my PCN just yet) andwhat would be the proper wording for this? I have checked the regular FAQ template but would anything change in my case? (note: I do have the vaild receipt for shopping at ASDA) . OR ignore it all and relax.


Thanks

Hot_Bring

Don't ignore - appeal to not-so-Smart Parking and also create merry hell with Asda.

Note - Asda may well lie that they have no authority in this - they do so make sure you DEMAND they cancel the charge - don't ask.

Umkomaas

I went in did a jolly shop for £50 and came home with a PCN.

Do you mean this literally, a ticket on your windscreen? Or a letter through the post (ANPR camera capture)?

Different starting points for action on above.

smod

Thank you for your prompt replies.


@Umkomaas: It is a ticket on the windscreen


Thanks

ColliesCarer

As you got a windscreen ticket it's usually better, unless you were in a lease/hire car, waiting for the notice to keeper to arrive (should come between 29 - 56 days after the alleged event)

and take a look at the flow chart (scroll down to bottom of thread for most recent version)

https://forums.moneysavingexpert.com/discussion/4922055

keep your receipt
you can also add a genuine customer point to the template 1st appeal letter

smod

Thank you Will wait for the notice to keeper to arrive.

ColliesCarer

In the interim it's worth doing as Hot Bring advised in post #2 - retailers can get these cancelled - but if you approach them do so as the reg keeper - "The driver was a genuine customer ......"

Umkomaas

Thanks for confirmation OP. Use the time available (NtK should arrive from day 29 to day 56 after the parking incident) to get yourself up to speed with POPLA appeals. The more you get to know and understand, the more confident you will feel and the better you will deal with this.

Follow forum guidelines and templates on developing your appeal and you're virtually guaranteed to kick this PCN into the long grass.

To be honest, to date, Smart have been anything but that which their title suggests. A pretty benign operator compared to the others in the vortex of vultures.

Coupon-mad

ColliesCarer wrote: »

In the interim it's worth doing as Hot Bring advised in post #2 - retailers can get these cancelled - but if you approach them do so as the reg keeper - "The driver was a genuine customer ......"

Of course do this and get it cancelled, as you say 'I do have the valid receipt for shopping at ASDA'. There's a whole sticky thread called 'Successful complaints about PPCs' linked in Crabman's 'parking stickies' thread at the top of the forum, showing over a dozen cases cancelled by Asda complaints to Store managers or Head Office.

smod

I got a reply from ASDA rejecting my appeal on the basis 'There are plenty of signs around the car park...'


I have received a letter by post from Smart Parking stating the PCN and calling itself a reminder to pay with information on payment and how to appeal.


Is the right plan of action now to appeal as suggested by ColliesCarer? Note, there is no ANPR capture, only a letter.


EDIT:: The capture evidence (from a digi cam) is on their website linked to the PCN. I have appealed using the wording in the sticky thread and carefully added point stating :


The user of the parking space was a genuine asda customer having spent (approx.) £50 in the store; to whom the signage was not clear about genuine customer land usage

da_rule

Does the letter mention appeals? If so, send off the first appeal template from the Newbies sticky thread.

As the original ticket was attached to the windscreen they may not operate ANPR at this car park (old school method with a car park attendant walking around and listing car registration numbers).