Dolcis

hjb123

hollydays wrote: »

Chargebacks usually have to be £100 or more

I didnt realise this, I did a chargeback a couple of months ago for under £10 and it went through fine. Guess it will vary between companies.

hollydays

I could be wrong,thats what I always understood to be the limit.

Blacksheep1979

nope they'll generally do a chargeback for anything, just above £100 the credit card becomes jointly liable under the consumer credit act.

shazamaca

Hapless wrote: »

Dolcis Holdings LTD
40-48 Guildford St
Luton
LU1 2PB

Dolcis was a good company when owned by BSC, all changed now though!

thanks for this. Did you by any chance spot a telephone number have done a few searches and can't find anything.

Hapless_2

no because it's just a subsidary of Dolcis holdings, I'll have a look see

Hapless_2

When you write, (writing is always better) write copies and send them to the store manager and Area Manager by recorded delivery. That way someone has to sign for it and then you have proof they had it.
If you can, send a photo to head office with the letter, again recorded delivery.
Mention in the letter to the store that you have sent a copy of your complaint to head office addressed to the Managing director.
If that don't get them moving, then trading standards.