Item signed for but not delivered.

unholyangel

whatdoidoo wrote: »

Well the investigations have been carried out and they have spoken to the driver who insists he delivered the parcel at my address. Also, the driver had GPS tracking and it shows that the driver was at my door in Sheffield when the parcel was signed for. But I still maintain that I have not had delivery of the product! How do I go about this as I am fairly confused myself. No one at this address would participate in any foul play so perhaps a neighbour, someone stood around on the street, I've really no idea. Despite the GPS and the driver's word though, is this still satisfactory to say that the parcel was delivered to me?

I'm not sure where to go from here, it would seem as though the evidence is now against me

The GPS will be on the van, not the driver so they cant say for sure he was at your door. However small claims does go on the balance of probabilities. Although I would think if someone was making a false claim of non-delivery, on the balance of probabilities they probably wouldnt even file against them in the small claims court.

Did you ask him to describe your house/door? Was he able to accurately give a description? Have they provided you with a copy of the signature who signed for it? Have you asked your neighbours if they know anyone by that name?

How many people live in your household? Do you share an entryway with anyone?

whatdoidoo

I've not spoke to the driver as I was only the recipient and don't have a contract with them and didn't pay for any services I said for that reason it is up to them to investigate it. It's a semi detached house on a residential street just me and my partner live here but it was signed for with a name who I've never heard of before. There certainly isn't a Donna who lives here or any of the close neighbours...