The Range refusing to refund

lollipopsarah

I believe there is a faceache/twitter? page for the Range which is read by office bods.
xx

pimento

Shame them on Twitter

@therangeuk

RAP_2

I have tweeted them, copied and pasted my first comment on this thread to their Facebook page and emailed customer services. Believe it or not, I would normally have just forgotten about the £12, but the manager was so rude and was obviously enjoying not giving us what we all know my parents were entitled to, so I will make as much noise as I can about this.

Zandoni

Go back to the shop and try again, if you have no luck just show other shoppers the dodgy goods and tell them how poorly they have behaved.


Ignore Money Saving King, he thinks everyone goes into shops screaming.

RAP_2

Ignore Money Saving King, he thinks everyone goes into shops screaming.[/QUOTE]

That made me laugh out loud & I have now woken the dog up :rotfl:

Zandoni

Money-Saving-King wrote: »

Ignore Zandoni. Zandoni's advice is always this & I quote:



Many people have video cameras on their phones these days. Do you really want to do what Zandoni says and end up on Youtube as the idiot customer at the front of the queue? Just think of how many other dogs will get woken up by their owners laughing at you online!

Thanks for proving my point for me, I said a while ago "Take it back again and ask to speak to the manager ensure you talk in a crowded area of the store."
You turned my word "talk" into some sort of screaming match that would get onto youtube.
You really need to change your attitude to customers, you might do more business.

Money-Saving-King

Zandoni wrote: »

You really need to change your attitude to customers, you might do more business.

My store is in the top 5 of in the entire company (large well known) in terms of profitability & has averaged 15% year on year growth over that last 5 years ( find somewhere that has achieved that). Didn't expect that did you! You've proved nothing.

RAP_2

Money-Saving-King wrote: »

My store is in the top 5 of in the entire company (large well known) in terms of profitability & has averaged 15% year on year growth over that last 5 years ( find somewhere that has achieved that). Didn't expect that did you! You've proved nothing.

MSK - I know that you have assumed I only went with my parents for a fight, that we went on all guns blazing that were we to return we would do so with such poor attitude that we would end up being a laughing stock on youTube.

Can we put all that aside of one minute and start again? May I ask, in your professional opinion (as I do not doubt for one minute that you have the experience you say you have) if I am to be believed and the drill was bought a week ago, the socket pins are bent, the drill does not hold a bit in place and we have the receipt and original packaging, is the drill fit for purpose and is my Dad entitled to a refund? As I said, I do not doubt your experience, but you have not given your opinion on whether a refund should have been given or not. I am not sure if the fact that it was obviously previously returned is an issue or not, your opinion on the relevance of this would also be appreciated.

RAP_2

This is the (standard) response I have had from The Range. 28 days and they will get back to me. By which time I presume some of my rights will have been affected. Is this the case?

"We endeavour to respond to all email enquiries as quickly as possible.
However during busy periods please be aware that it may take up to
28 working days for you to receive a reply.

If your query is in relation to a store enquiry we advise that you contact
your local store where they will happily help with any of the following
enquiries. Please find all store contact details

If your query is in relation to our website or an online order please contact
the Web Customer Service Team: "

Zandoni

Money-Saving-King wrote: »

My store is in the top 5 of in the entire company (large well known) in terms of profitability & has averaged 15% year on year growth over that last 5 years ( find somewhere that has achieved that). Didn't expect that did you! You've proved nothing.

I did expect that sort of answer, but your words mean nothing without proof.