We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide

Excess charges on removals

BobQ
BobQ Posts: 11,181 Forumite
Ninth Anniversary 10,000 Posts Name Dropper Combo Breaker
in Consumer rights
A friend of mine employed a removal firm for moving house contents from A to B. They costed the job and quoted a price. They collected the load from A and were paid in full in cash.

En route to B the vehicle was stopped by police and found to be overweight and fined. They then called up a second van to carry the excess.

Goods were delivered to B and the driver said the boss would be in contact about the additional cost.

Can anyone think of a justification for levying an extra charge?
Few people are capable of expressing with equanimity opinions which differ from the prejudices of their social environment. Most people are incapable of forming such opinions.
«1

Comments

  • shaun_from_Africa
    shaun_from_Africa Posts: 12,858 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    BobQ wrote: »
    Can anyone think of a justification for levying an extra charge?

    Apart from the removals company attempting to get the extra money to cover the loss due to their !!!! up, no.

    Does you friend have a copy of the quoted figure and also a receipt showing this same amount as having been paid in full?
  • BobQ
    BobQ Posts: 11,181 Forumite
    Ninth Anniversary 10,000 Posts Name Dropper Combo Breaker
    shaun_from_Africa wrote: »
    Apart from the removals company attempting to get the extra money to cover the loss due to their !!!! up, no.

    Does you friend have a copy of the quoted figure and also a receipt showing this same amount as having been paid in full?

    No. But the job was done. Firm only wanted cash
    Few people are capable of expressing with equanimity opinions which differ from the prejudices of their social environment. Most people are incapable of forming such opinions.
  • Poppie68
    Poppie68 Posts: 4,881 Forumite
    Tenth Anniversary Combo Breaker
    I would tell you friend to let them take him to court, it's their problem not your friends.
  • kazwookie
    kazwookie Posts: 14,351 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Make sure you get the goods off loaded in location B first!
    Breast Cancer Now 100 miles October 2022 100/100miles
    D- Day 80km June 2024 80/80km (10.06.24 all done)
    Diabetic UK 1 million steps July 2024 to complete by end Sept 2024. 1,001,066/ 1,000,000 (20.09.24)
    Breast Cancer Now 100 miles 1st May 2025 (18.05.25)
    Diabetic UK 1 million steps July 2025 to complete by end Sept 2025. 1,006,489 / 1,000,000 (10.09.25)
    Breast Cancer Now 100 miles 1st October 2025 100/100 (12.10.25 all done)
    Tommy 10,000 steps challenge. 1st Nov 25 for 30 days .
    Sun, Sea
  • Poppie68
    Poppie68 Posts: 4,881 Forumite
    Tenth Anniversary Combo Breaker
    BobQ wrote: »
    No. But the job was done. Firm only wanted cash



    Does he not have any paperwork with the quote! Don't they usually give the customer a copy with x amount of cubic ft?
    Are they a reputable well known company or a local man with a van type?
  • BobQ
    BobQ Posts: 11,181 Forumite
    Ninth Anniversary 10,000 Posts Name Dropper Combo Breaker
    Poppie68 wrote: »
    Does he not have any paperwork with the quote! Don't they usually give the customer a copy with x amount of cubic ft?
    Are they a reputable well known company or a local man with a van type?

    I would say a local man with a van type. They asked for cash only.
    Few people are capable of expressing with equanimity opinions which differ from the prejudices of their social environment. Most people are incapable of forming such opinions.
  • arcon5
    arcon5 Posts: 14,099 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    Not your problem if they messed up and incurred costs!
  • Slayerx
    Slayerx Posts: 1,285 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Shouldn't the company know how much they can carry, so they're at fault for overloading the van?
    Official DFW Nerd Club - Member no. 065
  • Hintza
    Hintza Posts: 19,420 Forumite
    10,000 Posts Combo Breaker
    BobQ wrote: »
    Firm only wanted cash

    Hmmm..........don't like the sound of this. I would also tell them to get lost but you need to be wary about who you are actually dealing with.
  • AnnieO1234
    AnnieO1234 Posts: 1,722 Forumite
    Unless there's some muscle at home, I wouldn't be messing around with this. It could turn extremely nasty. How much was the fine? Are they asking for the fine or just for the second van? At the end of the day if they'd realised they needed an extra van they'd have quoted for it and charged so in some ways it's no different.

    If it's a reputable firm tell them to whistle dixie. X
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 353.6K Banking & Borrowing
  • 254.2K Reduce Debt & Boost Income
  • 455.1K Spending & Discounts
  • 246.7K Work, Benefits & Business
  • 603K Mortgages, Homes & Bills
  • 178.1K Life & Family
  • 260.7K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture