sick of sky BB

Abbafan1972

We have had Sky broadband for a number of years and at the start of this year we've been having intermittent problems with it dropping out where the smiley face on the hub keeps flashing orange and going out. We have phoned sky about 3 or 4 times and they initially told us it was a problem with the line and would get BT to ring us but nothing materialised. Each time we ring, the person ddoesn't make any notes and we have to start all over again.

We have talked about switching to BTfibre but the price puts me off. The internet has played up again this afternoon again. I need the internet to search for jobs as I've just started a claim for JSA. I can go to my Mom's and use her internet but this isn't a long term solution.

Any advice please? We only pay £3.75 for our BB at the moment.

penrhyn

Have you tried plugging the router into your Master test socket. If not do so see if it makes a difference. Also take your router line statistics and post the results.

Abbafan1972

I know how to use the master socket but how do you do the other bit?

penrhyn

Log on to your router. Type the below into your browser.

192.168.0.1

User admin, password sky.
Click further diagnostic help then show statistics.

Abbafan1972

Router Status
Systems Details
Manufacturer Sky
Model SR101
Firmware Version 1.15n.3591.R
ADSL Firmware Version A2pD039f.d24k
Modem
Modem Status Connected
DownStream Connection Speed 11264
UpStream Connection Speed 799
VPI 0
VCI 38
Broadband Port
MAC Address 7c:4c:a5:1e:41:7e
IP Address 90.205.0.3
Network Type PPPoA
IP Subnet Mask 255.255.255.255
Gateway IP Address 2.127.238.210
Domain Name Server 90.207.238.97, 90.207.238.99
LAN Port
MAC Address 7c:4c:a5:1e:41:7c
IP Address 192.168.0.1
DHCP On
IP Subnet Mask 255.255.255.0
Wireless Port
Name (SSID) SKYCC813
Region Europe
Current Channel 11
Wireless AP Enabled
Broadcast Name Enabled
Attached Devices
UNKNOWN Wireless
android-37375b80fb1dbf4a Wireless
android-a71c5b171a72a321 Wireless
Heather-PC Wireless
android-83214d3406c77c81 Wireless

We called them again last night and they said this time it was a faulty filter box and are sending out a new one. The wires are now plugged into the master socket. There was a lot of interference on the line. When we actually pressed the dial button on the phone to call Sky the internet came back on, which was really weird.

penrhyn

Sounds like their is a dodgy joint somewhere, or a filter issue. You do have filters on all the phone sockets you use?
If the line is crackly then that needs sorting.

The info you provide shows your speed as 11264 Kbps down and 799kbps up.

If you look at the bottom of that page you should see Show Statistics.
Click that and there will be more info.

Abbafan1972

We only use the one socket, which is the main one in the front room. The other phone in the hall is wireless.

Here are the statistics.

penrhyn

Cheers, they look very good.
Intermittent faults are the most difficult to sort, I've had dry joints a couple of times in the boxes between the house and the exchange.
Pop the new filter in when it arrives and see if the bb drops out when you lift the receiver.