Barclaycard disgusting service

katielouisej

In debt currently setting up a DMP and getting calls from various companies. Barclaycard called today and explained due to maternity leave I'm short on money. At this point my child (7m) starts shouting at his toys, i look over and he's very close to a laptop wire and reaching for it. I've learned a quick shout of his name to get his attention and a 'no' stops him doing things like this straight away before I pick him up to move him.

To my amazement the advisor, without being in the room and seeing, or knowing my child, says 'don't shout at your child please'

Livid! I'm sure barclaycard are a finance company, not childcare specialists.

Then he pretty much denied he said it when i questioned him. Not happy at all. Anyone else receiving this kind of disgusting service from them?

Sorry if this is the wrong thread.

The_Boss

Well if if's the wrong thread then we won't know because you posted it!

Never had any issues with Barclaycard personally.

katielouisej

Lol i meant on the wrong board (:

tripled

I very much doubt that Barclaycard have a policy that their call-centre staff should interfere with customers' parenting. I'd accept it was the individual speaking (not the company) and move on. If you're really upset about it, you could put a complaint into Barclaycard about the agent and they'll probably be told not to interfere like that again.

ilikewatch

Perhaps while you were bellowing at your child, you still had the telephone microphone near to your mouth and the poor guy in the contact centre was at risk of accoustic shock? Maybe he meant to say "don't shout please" but in the heat of the moment said "don't shout at your child please".

Incidentally, accoustic shock is far more likely in the type of incident you describe when there is a sudden, unexpected noise. If you're dealing with a customer who gradually becomes angry and shouty then you have time to anticipate the noise, and adjust your headset volume etc.

tomtontom

Maybe he has his reasons for objecting to people shouting at their children, who knows. He shouldn't have said it, but it is hardly 'disgusting service', more the advisor being a human being.

katielouisej

I'm waiting for a callback now... i wasn't really bellowing just a quick shout of his name, to him rather than at him.
i work in a call centre myself and kept myself away from the mic. I would be in a lot of trouble if I did that, probably disciplinary!

bengal-stripe

katielouisej wrote: »

I've learned a quick shout of his name to get his attention and a 'no' stops him doing things like this straight away before I pick him up to move him.

To my amazement the advisor, without being in the room and seeing, or knowing my child, says 'don't shout at your child please'

So, you are on the phone to the bank and suddenly you shout on top of your voice: "Peter! - No!!!" and the chap from Barclaycard knows instantly that refers to your child and not your husband or your dog.

That guy must be psychic. :T

chattychappy

You're in debt and on maternity leave with a small child to take care of.

Surely you can find a more fruitful use for your time than to pursue this any further? Life is too short.

NVRAM

Disgusting service? C'mon really??
An off the cuff comment is all

I've worked in callcentres and yes you may think you only slightly "raised" your voice, sometimes it's deafening on the other end of the phone.

katielouisej

I got what I wanted from them which was an apology when they called back. Just wanted a rant and to see if anyone else has any stupidity like this from barclaycard... I can't do much more about my debt and my child does sleep occasionally.

And bengal stripe that's a good point it could have been anything!