Packaging Damaged on Delivered Item

chris1012

Good Morning,

I had a few items delivered to me last week from an online company however when delivered the items were grouped together and simply wrapped around in black plastic.

When I opened the packaging the boxes were all flattened.
I did not open the boxes to check if the items were damaged as I thought I would let the company know.

The response of the company was as follows - [FONT=&quot]The packaging is for protecting the products for us sending via a courier network. Please open the packages and check for any damage.

[/FONT]Should I be in my rights, regardless of items damaged or now, to have a undamaged package?

You may think I am being really fussy but if this was a gift, how would I be able to give it in such a condition or if I wanted at a later date to sell the item, surely due to the damaged packaging I would get less money/appeal...

Please can someone advise on what my rights as a consumer are?

Thanks

vuvuzela

chris1012 wrote: »

Good Morning,

I had a few items delivered to me last week from an online company however when delivered the items were grouped together and simply wrapped around in black plastic.

When I opened the packaging the boxes were all flattened.
I did not open the boxes to check if the items were damaged as I thought I would let the company know.

The response of the company was as follows - [FONT=&quot]The packaging is for protecting the products for us sending via a courier network. Please open the packages and check for any damage.

[/FONT]Should I be in my rights, regardless of items damaged or now, to have a undamaged package?

You may think I am being really fussy but if this was a gift, how would I be able to give it in such a condition or if I wanted at a later date to sell the item, surely due to the damaged packaging I would get less money/appeal...

Please can someone advise on what my rights as a consumer are?

Thanks

Is it a gift ?
Do you want to resell it ?
Sounds like neither are the case, so if not, I'd just stop worrying and get on with life.

p00hsticks

chris1012 wrote: »

Please can someone advise on what my rights as a consumer are?

Your basic consumer rights are to get the goods you ordered undamaged, fit for purpose and as described.

So if you ordered say 'a vase' and it's not broken and matches the description, then you've got what you ordered. If you ordered ' a beautifully gift wrapped and finely presented vase' then you might have a case for a replacement or refund is the box is damaged.

As you ordered online, then the Distance Selling Regulations apply and you can always just notify the retailer that you want to return the goods under the DSR within seven days - you don't need to give any reason. You then just send them back - you may be obliged to pay the return postage though, depending on the retailers terms and conditions. And you'll probably need to verify that the goods are actually undamaged first and are packaged adequately for the return trip.

Money-Saving-King

chris1012 wrote: »

but if this was a gift

So it's not a gift then.

Were you planning on having the boxes on display on a self in your living room?

shaun_from_Africa

Depending on the type of item, I often keep hold of the original boxes (I have a nice big attic) so I can repack the item if I have to send it for repair or if I decide to sell it at a later date.

chris1012, out of curiosity, who was the retailer?

SuperHan

When I used to sell boxed goods, I would tell the customer that a damaged box has done its job. Half the point of packaging is to protect the product and absorb any bangs and bashes. Packaging that has been destroyed but leaves a pristine product is nothing but well designed.

Would you have preferred that the packaging had been placed in further packaging to protect it? Or maybe again to protect THAT packaging. It's just wasteful imho.

I'd agree more if it were a gift or you had paid for wrapping/presentation, but as this doesn't seem to be the case, just move on.